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Quality Assurance Head Department

Salary undisclosed

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QUALITY ASSURANCE HEAD DEPARTMENT

MISSION

  • To establish and uphold quality standards and regulations for services and processes that motivate and engage employees while continually enhancing services to meet client needs.
  • To actively implement QHSE-related procedures aimed at improving quality, ensuring workplace safety, and protecting the environment.

MAIN RESPONSIBILITIES

  • Quality Management Oversight: Ensure the effective implementation of the quality management system across all business processes within the company.
  • Compliance Monitoring: Assess and evaluate the company’s management system and business processes to ensure adherence to quality standards, governmental regulations, industry benchmarks, customer requirements, and technological advancements.
  • System Maintenance and Development: Preserve and enhance management systems and work procedures to elevate the quality of business processes, encouraging all employees to align with the company's objectives.

ACTIVITIES

  • Objective Development: Maintain quality objectives for the company and department, providing accurate monthly reports to management.
  • Quality Policy Implementation: Develop and integrate quality policies and procedures into work activities to mitigate risks and enhance company performance.
  • Audit Reporting: Prepare timely audit and inspection reports for quality and management systems, and assist in corrective and preventive actions as necessary.
  • Process Analysis: Analyze business processes to develop, monitor, and assess the effectiveness and relevance of system procedures.
  • Documentation: Document planning and development of business systems, conduct internal audits, and implement corrective and preventive measures.
  • Risk Assessment: Identify and evaluate potential risks in business processes, assess their impact and likelihood, and manage risks through Business Continuity Planning.
  • Legal Compliance: Ensure that services comply with legal standards and meet customer expectations.
  • Communication: Convey quality systems and procedures to employees to uphold company standards and vision.
  • Management Support: Assist management, department heads, and supervisors in defining and addressing quality-related issues.
  • HSE Compliance: Follow company health, safety, and environmental policies.
  • Policy Adherence: Comply with all company policies, procedures, and ethical codes, including non-disclosure agreements.
  • Continuous Improvement: Engage in continuous improvement and safety initiatives.
  • Additional Duties: Perform other tasks as assigned.
  • Representation: Act as the company representative for both internal and external parties regarding Quality Assurance matters.

EDUCATION, LANGUAGE & EXPERIENCE

  • At least 1 year of experience in a similar role.
  • Minimum education requirement is a Bachelor's degree.
  • Possess a security certificate.
  • Familiarity with ISPS CODE 3.24.
  • Proficient in Indonesian and English (both spoken and written).

SKILLS

  • Language Proficiency: Fluent in Bahasa Indonesia and proficient in English, both spoken and written.
  • Communication Skills: Excellent verbal and written communication and presentation abilities.
  • Analytical Skills: Strong strategic thinking and analytical capabilities.
  • Leadership Abilities: Effective leadership and team management skills.
  • Technical Skills: Proficient in MS Office applications and database management.
  • Collaboration: Ability to work well with others.
  • Attention to Detail: Highly organized, capable of adjusting priorities, and attentive to details.
  • Pressure Management: Ability to perform under pressure and adhere to instructions diligently.