Datacenter Operations Manager
Salary undisclosed
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Role Description
This is a full-time on-site role as a Datacenter Operations Manager at Elitez Indonesia located in Cikarang Barat. The Datacenter Operations Manager will oversee day-to-day operations, manage infrastructure and system administration, lead projects, and ensure efficient data center operations.
Responsibilities:
- Support 24x7 data centre operations in rotating shifts.
- Monitor BMS systems, critical facilities, and related equipment (fire safety, plumbing, M&E).
- Act as Level 1 escalation for onsite incidents, performing hands-on troubleshooting and repairs.
- Respond to remote hands requests per SLAs, updating activities in the ticketing system.
- Ensure adherence to safety, security, and customer support policies.
- Oversee security operations, internal contractors, and vendor activities.
- Coordinate maintenance activities to minimize service disruption.
- Create reports and update procedures as needed.
- Support asset inventory and procurement tasks.
- Supervise contracted personnel and ensure smooth operations.
Requirements:
- ITE/Diploma in Computing/Electrical/Mechanical Engineering or related.
- 5+ years of experience in data center operations, with at least 2 years in a management or leadership role.
- Proficient in managing SLAs, operational KPIs, and performance metrics.
- Proven leadership experience in managing technical teams and data center site operations.
- Strong knowledge of data center technologies, including UPS systems, HVAC, fire suppression, and backup generators.
- Knowledge of M&E, network infrastructure, and data centre facilities.
- Relevant certifications (e.g., ITIL, CDCP, CDCS) is a plus
- Familiarity with standards like LEED, Green Mark, and ISO certifications.
- Prepared for 24x7 standby for emergency coverage.
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