Datacenter Operations Manager

Role Description

This is a full-time on-site role as a Datacenter Operations Manager at Elitez Indonesia located in Cikarang Barat. The Datacenter Operations Manager will oversee day-to-day operations, manage infrastructure and system administration, lead projects, and ensure efficient data center operations.

Responsibilities:

• Support 24x7 data centre operations in rotating shifts.
• Monitor BMS systems, critical facilities, and related equipment (fire safety, plumbing, M&E).
• Act as Level 1 escalation for onsite incidents, performing hands-on troubleshooting and repairs.
• Respond to remote hands requests per SLAs, updating activities in the ticketing system.
• Ensure adherence to safety, security, and customer support policies.
• Oversee security operations, internal contractors, and vendor activities.
• Coordinate maintenance activities to minimize service disruption.
• Create reports and update procedures as needed.
• Support asset inventory and procurement tasks.
• Supervise contracted personnel and ensure smooth operations.

Requirements:

• ITE/Diploma in Computing/Electrical/Mechanical Engineering or related.
• 5+ years of experience in data center operations, with at least 2 years in a management or leadership role.
• Proficient in managing SLAs, operational KPIs, and performance metrics.
• Proven leadership experience in managing technical teams and data center site operations.
• Strong knowledge of data center technologies, including UPS systems, HVAC, fire suppression, and backup generators.
• Knowledge of M&E, network infrastructure, and data centre facilities.
• Relevant certifications (e.g., ITIL, CDCP, CDCS) is a plus
• Familiarity with standards like LEED, Green Mark, and ISO certifications.
• Prepared for 24x7 standby for emergency coverage.