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IT Support Officer (Placement Throughout Indonesia)

Salary undisclosed

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Responsibilities

  • Resolving IT support requests from employees
  • Answering employee questions regarding computer systems
  • Gathering and analyzing data to diagnose problems with computer systems
  • Changing configurations, settings and permissions to fix computer issues
  • Generating sign ins for new hires during the onboarding process
  • Installing new software and hardware drivers and updating existing ones as needed
  • Updating employees on the status of their service requests
  • Logging all service requests and updating tickets as needed

Qualifications

  • Bachelor’s degree in a related field
  • Proven experience in technical support for 1+ years
  • High-level knowledge of commonly used software, hardware and applications
  • Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
  • Demonstrated written communication skills to create useful support logs
  • Analytical and problem-solving skills to troubleshoot and diagnose issues
  • Time management skills to provide updates and fixes within a promised time frame
  • Multitasking skills to assist multiple employees at once
  • Observational skills to recognize warning signs that indicate potential problems
  • Customer service skills to interact professionally and positively with employees and coworkers
  • Willing to be placed in a banking or financial company