Business Risk Manager, Customer Protection

Job Scope

• Lead customer protection risk domain especially related to seller protection
• Conduct risk assessments especially related to customer protection, identifying potential risks and opportunities for improvement.
• Collaborate with cross-functional teams to develop and implement risk management strategies, ensuring compliance with internal policies and external regulations.
• Monitor and report on key risk indicators, providing regular updates to management on the status of risk mitigation efforts.
• Participate in the design and enhancement of risk management frameworks, aligning them with the evolving business landscape and industry best practices.
• Support the investigation and resolution of risk incidents, working closely with stakeholders to prevent recurrence and promote a culture of risk awareness.

Requirements

• Minimum of 5 years of experience in business risk management and fraud management area
• Strong understanding of fraud and risk management principles
• Experience working in a fast-paced, dynamic organization, preferably within the technology or e-commerce sector.
• Excellent analytical skills, with the ability to interpret complex data and present findings to a non-technical audience.
• Effective communicator with the ability to build relationships and influence decision-making across different levels of the organization.
• Strong leadership and team management skills
• Excellent problem solver and structure thinking