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Key Responsibilities:
- Supervise and manage the online sales team to ensure sales targets are met or exceeded.
- Develop and implement strategies to optimize online sales performance across all digital platforms.
- Monitor and analyze sales data, performance metrics, and trends to provide actionable insights.
- Ensure excellent customer service and satisfaction in all online sales interactions.
- Collaborate with marketing and product teams to align sales efforts with promotional campaigns.
- Lead, mentor, and train online sales representatives, fostering a high-performance culture.
- Manage the online sales pipeline, including forecasting and reporting sales results.
- Stay up-to-date with industry trends and innovations to drive improvements in online sales processes.
- Address and resolve any issues or escalations related to online sales.
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience (3+ years) in online sales, e-commerce, or digital sales, with at least 1-2 years in a supervisory role.
- Strong understanding of online sales channels (e.g., e-commerce platforms, social media, digital marketplaces).
- Excellent leadership, communication, and team management skills.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in CRM tools, e-commerce platforms, and sales performance tracking systems.
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