Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Services Specialist | Fast Growth DTC Brand

Salary undisclosed

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About Holme & Hadfield

Holme & Hadfield is a D2C brand specializing in premium accessory organizers, with a growing presence in the USA, Canada, Europe, and Asia. The brand encourages individuality, uniqueness, and personal growth through its products, embodying the message to always "be distinct" and stand out from the crowd.

The business has scaled to $7m in annual revenue in 4 years and has ambitious plans to 4X that growth over the next five years.

Role

We are seeking a dedicated Customer Service Specialist to provide exceptional support to our customers through email and live chat channels. The ideal candidate will possess strong communication skills and a passion for helping customers, ensuring their inquiries are handled efficiently and effectively.

Responsibilities

  • Email Support: Respond promptly and professionally to customer inquiries via email, providing accurate information and resolving issues in a timely manner.
  • Live Chat Support: Engage with customers through live chat, addressing questions and concerns in real-time while maintaining a friendly and helpful demeanor.
  • Order Management: Assist customers with order tracking, cancellations, returns, and exchanges, offering clear instructions and support throughout the process.
  • Product Knowledge: Maintain up-to-date knowledge of products, promotions, and policies to provide informed assistance and recommendations.
  • Issue Resolution: Identify and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
  • Feedback Collection: Gather and report customer feedback to help improve products and services, contributing to overall customer satisfaction.
  • Documentation: Keep accurate records of customer interactions and transactions in the customer service management system.

Results

  • Deliver prompt and effective support that enhances customer satisfaction and loyalty.
  • Ensure accurate resolution of customer inquiries and issues, contributing to a seamless customer experience.
  • Collect actionable feedback that informs product and service improvements.

Requirements

  • 3+ years customer service experience.
  • Familiarity with CRM platforms and automation tools
  • Able to work EU / US timezone
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and attention to detail.
  • E-commerce experience is a plus.
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