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As a Support Intern, your primary responsibility will be to assist the Service Desk team in providing technical and non-technical support to customers of ASYX's products and services. You will be working with cross-functional teams to troubleshoot technical issues, answer customer inquiries, and ensure a positive customer experience.
Responsibilities
- Assist the Customer Support team in providing technical and non-technical support to customers of the company's products or services.
- Respond to customer inquiries via email, phone, or chat.
- Escalate technical issues to appropriate teams and ensure timely resolution.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Develop and maintain documentation, including user manuals and support guides.
- Communicate effectively with team members and other stakeholders.
Qualifications
- 7th or 8th semester of undergraduate student / A bachelor’s degree majoring in Computer science / Information System / Economy / Finance or a related field.
- Have a cumulative GPA of 3.00 or above.
- Strong communication and customer service skills.
- Ability to work well in a team-oriented environment.
- Basic technical knowledge and ability to troubleshoot common technical issues.
- Strong attention to detail and organizational skills.
- Possess good English speaking and writing skills.
- Willing to undergo an internship / internship process for a minimum of 6 months.
Benefit
- Paid internship
- Gain practical experience in a real-world work environment in a Technology Company
- Explore career paths in Supply Chain Finance
- Reference letter
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