Technical Support Engineer (Networking Focus)

Overview:

We are looking for a dynamic IT Tier 1 Support Engineer to join our client's team and provide frontline technical support while managing network infrastructure for their customers in Jakarta. This role requires a combination of IT troubleshooting skills and networking knowledge to ensure smooth day-to-day operations.

Responsibilities

• Provide first-line technical support for end users on software, hardware, and user account issues.
• Manage IT support tickets and ensure timely resolution with a focus on customer satisfaction.
• Collaborate with clients to understand their network requirements and offer design, configuration, and optimization recommendations.
• Install, configure, and maintain network infrastructure (routers, switches, firewalls, wireless networks) to ensure secure operations.
• Monitor network performance, troubleshoot issues, and make adjustments to enhance efficiency.
• Assist in network upgrades, expansions, and security improvements.
• Maintain documentation on network configurations, troubleshooting procedures, and support activities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support roles, preferably in customer-facing environments.
• Strong understanding of computer hardware, software, and operating systems.
• Hands-on experience with network technologies (routers, switches, firewalls, wireless systems).
• Familiarity with network design, configuration, and troubleshooting in business environments.
• Excellent communication skills with a focus on customer service.
• Certifications such as CompTIA A+, Network+, and Cisco CCNA (or equivalent) are a plus.
• Ability to work both independently and collaboratively in a fast-paced environment.