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Join Our Team as a Guest Relations Officer / Butler
Are you passionate about delivering exceptional guest experiences? We are looking for a dedicated and enthusiastic Guest Relations Officer (GRO) to join our dynamic team at House Of Tugu Jakarta.
Key Responsibilities:
- Welcome and greet guests with warmth and professionalism
- Assist guests with check-in, check-out, and inquiries
- Handle guest requests and complaints, ensuring satisfaction
- Provide information on hotel services, facilities, and local attractions
- Coordinate with other hotel departments to ensure smooth operations
Requirements:
- Excellent communication and interpersonal skills
- Fluent in English (additional languages are a plus)
- A positive attitude with a strong customer service focus
- Previous experience in a similar role or in the hospitality industry is preferred
- Ability to work flexible hours, including weekends and holidays
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