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GRO/BUTLER

Salary undisclosed

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Join Our Team as a Guest Relations Officer / Butler

Are you passionate about delivering exceptional guest experiences? We are looking for a dedicated and enthusiastic Guest Relations Officer (GRO) to join our dynamic team at House Of Tugu Jakarta.

Key Responsibilities:

  • Welcome and greet guests with warmth and professionalism
  • Assist guests with check-in, check-out, and inquiries
  • Handle guest requests and complaints, ensuring satisfaction
  • Provide information on hotel services, facilities, and local attractions
  • Coordinate with other hotel departments to ensure smooth operations

Requirements:

  • Excellent communication and interpersonal skills
  • Fluent in English (additional languages are a plus)
  • A positive attitude with a strong customer service focus
  • Previous experience in a similar role or in the hospitality industry is preferred
  • Ability to work flexible hours, including weekends and holidays