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Customer Relationship Management Officer

Salary undisclosed

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Customer Relationship Management Officer

Placement in Alam Sutera (Hybrid)

About SuperApp

We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. SuperApp goes beyond passion and creativity to decipher social issues in our surroundings.

Key Responsibilities:

  • Provide broadcast messages to greet customers (new acquisitions and completed purchases).
  • Remind them to shop later and provide price, stock, and free bus updates to customers.
  • Accommodate feedback forms from customers regarding SUPER services and shopping experiences via Salesforce.
  • Monitor related warehouse shipments.
  • Build a good relationship with the customers regularly.

Requirements:

  • Bachelor's degree in Marketing, Business Management/Administration, Communication, or a related major
  • Minimum of 2 years of experience in the FMCG industry is a plus.
  • Strong communication skills and great interpersonal skills.
  • Excellent attention to detail and data accuracy.
  • Strong organizational and communication skills.

Join SuperApp

At SuperApp, we are continuously providing equal, unparalleled opportunities across various business operating pillars from operations, commercial, and technology for all candidates from diverse types of backgrounds and expertise.

If you are someone with a high passion for delivering innovative work as part of your extraordinary career, are committed to self-integrity, enjoy working collaboratively, and are ready to work in an agile environment, you are very welcome to apply. You will also have tremendous opportunities to hone your functional skills and expertise in an area of specialization. The sheer variety of work we do, and the inherent experience of creating meaningful social impact it offers, provide an unbeatable platform from which to build a fulfilling career.

#GabungSedulurSuper and help solve Indonesia's unequal economic distribution