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Operations Manager (BPO/Contact Center)

Salary undisclosed

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Operations Manager

Permanent Placement

WFO - Semarang

Qualifications:

  • Minimum Diploma/ Bachelor's Degree from any field
  • At least 2 years of working experience as Operations Manager in BPO/Contact Center Industry
  • Fluent in English Language (verbal and written) - having an English Level certificate of at least B2 is preferred
  • Excellent Computer literate (Ms. Word, Ms. Excel, Ms. Power Point)
  • Expertise in CS Management, Customer & Client Satisfaction (part of KPI)
  • Familiar with csat & quality monitoring
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