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Fresh Graduates (Customer Care)

Salary undisclosed

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  • 24 Experienced and 36 Fresh graduates
  • This is 24/7 Operations
  • B1 Eng - Read and Write
  • Education - Bachelor Degree
  • Location: Yogyakarta

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to

resolve customer issues that are non-standard/unstructured and require some clarification or conceptual

thinking

• Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build

rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain broad knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

Track, document and retrieve information in call tracking database