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Desktop Support Technician L2 ID

Salary undisclosed

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Job Title: Desk Side Support Engineer

Location: Cikarang, Bekasi, West Java, Indonesia

Start Date: February 1, 2024

Target Onboarding Date: October 1, 2024

Are you passionate about IT support and looking for an opportunity to work in a dynamic, fast-paced environment with a leading global brand? We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company, known for shaping childhood experiences worldwide.

What You Will Do

  • Provide local and remote desktop support for hardware, software, and application issues.
  • Troubleshoot and resolve problems with computers, laptops, printers, and mobile devices.
  • Collaborate with third-party vendors to resolve complex audio-visual (AV) challenges.
  • Support Windows (7-10) operating systems, Microsoft Office, and other authorized applications.
  • Perform preventive maintenance and remedial repairs on various devices.
  • Assist users with network connectivity issues and ensure high-quality IT service.
  • Be flexible and adaptable, able to handle project-based tasks in a collaborative environment.

Requirements

What We Are Looking For:

  • 3-4 years of experience in desktop support or a related role.
  • Bachelor's Degree in Computer Science or Engineering (BE/B-TECH) or equivalent experience.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP) are highly preferred.
  • Solid understanding of Windows OS, Active Directory, MS Office 365, and mobile device management (iOS, Android).
  • Strong troubleshooting and problem-solving skills with the ability to prioritize and meet deadlines.
  • Excellent communication and customer service skills.
  • Willingness to occasionally work off-hours or weekends when needed.

Why Join Us?

  • Work in an exciting and innovative environment with a well-known global brand.
  • Be part of a team that values collaboration, flexibility, and continuous learning.

Ready to take the next step in your IT career? Apply now and become part of a company that is making a global impact!