Desktop Support Technician L2 ID
Salary undisclosed
Apply on
Original
Simplified
Job Title: Desk Side Support Engineer
Location: Cikarang, Bekasi, West Java, Indonesia
Start Date: February 1, 2024
Target Onboarding Date: October 1, 2024
Are you passionate about IT support and looking for an opportunity to work in a dynamic, fast-paced environment with a leading global brand? We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company, known for shaping childhood experiences worldwide.
What You Will Do
What We Are Looking For:
Location: Cikarang, Bekasi, West Java, Indonesia
Start Date: February 1, 2024
Target Onboarding Date: October 1, 2024
Are you passionate about IT support and looking for an opportunity to work in a dynamic, fast-paced environment with a leading global brand? We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company, known for shaping childhood experiences worldwide.
What You Will Do
- Provide local and remote desktop support for hardware, software, and application issues.
- Troubleshoot and resolve problems with computers, laptops, printers, and mobile devices.
- Collaborate with third-party vendors to resolve complex audio-visual (AV) challenges.
- Support Windows (7-10) operating systems, Microsoft Office, and other authorized applications.
- Perform preventive maintenance and remedial repairs on various devices.
- Assist users with network connectivity issues and ensure high-quality IT service.
- Be flexible and adaptable, able to handle project-based tasks in a collaborative environment.
What We Are Looking For:
- 3-4 years of experience in desktop support or a related role.
- Bachelor's Degree in Computer Science or Engineering (BE/B-TECH) or equivalent experience.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP) are highly preferred.
- Solid understanding of Windows OS, Active Directory, MS Office 365, and mobile device management (iOS, Android).
- Strong troubleshooting and problem-solving skills with the ability to prioritize and meet deadlines.
- Excellent communication and customer service skills.
- Willingness to occasionally work off-hours or weekends when needed.
- Work in an exciting and innovative environment with a well-known global brand.
- Be part of a team that values collaboration, flexibility, and continuous learning.
Similar Jobs