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We are seeking an experienced Operations Supervisor for FnB industry, one of AKRUA's clients. The ideal candidate will be responsible for overseeing day-to-day operations, ensuring exceptional service quality, and managing a dedicated team in a vibrant food and beverage environment.
Responsibilities
- Manage day-to-day operations of the cafe
- Help Hire and onboard new wait staff and baristas
- Planning new menu items
- Train employees on drinks/food preparation and proper use of equipment
- Coordinate with vendors and order supplies, as needed
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
Requirements and skills
- Work experience as a Cafe Manager (min 1.5 year)
- Hands-on experience with professional coffee machines
- Availability to work within opening hours (including weekends and holidays)
- Excellent communication skills with the ability to manage and motivate a team
- Customer service attitude
- Basic English conversation is needed
- Willing to WFO at BlokM
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