Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Workforce Management Team Lead - Customer Operations (Solo)

Salary undisclosed

Apply on

Linkedn
Original
Simplified
Job Description

Job Descriptions:
  • Socialize SOP, performance standard and policies to WFM team members to achieve the specified company’s goals.
  • Monitor and evaluate WFM team members performance to identify the gap and improve their performance.
  • Train and coach WFM Team members and monitor their performance according to established monitoring standards
  • Monitor trends/patterns and report behavioral trends to CS Team, in order to assist with identifying training & development opportunities to improve customer service delivery
  • Develop and implements new strategies, to make improvements for the effective business process
  • Monitor and review all schedule & forecast planning, in order to ensure its sufficiency for agents
  • Review and analyze report of all KPI/CSAT/best performance, and scorecard achievements in Operations team

Requirements

Requirements
  • Min. bachelor’s degree in any major
  • Min. 2 years working experience as WFM TL or Supervisor
  • Advanced in Microsoft Office
  • Strong in data reporting tools and CRM knowledge
  • Understand contact center operations, KPIs metrics and forecasting methodology
  • Willing to be placed in Solo
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company
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