Customer Service Executive (Indonesia)

Job Title: Customer Support Representative (24/7 Operations)

Location: Yogyakarta (Concentrix - Lippo Plaza Mall Yogyakarta, Jl. Laksda Adisucipto No.32-34, Demangan, Kec. Gondokusuman, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55221). Must be available to work on-site in Yogyakarta.

Employment Type: Full-time Shift: 24/7 Operations

Salary:

• Fresher: IDR 2,843,000 per month
• Experienced: IDR 3,043,000 per month

Additional allowances include:

• Parking Allowance: IDR 60,000 per month
• KPI Bonus: IDR 200,000 per month
• Attendance Bonus: IDR 200,000 per month

Educational Qualification:

• Diploma 3 / Bachelor’s Degree

Language Requirement:

• Proficiency in English (B2 level) - Reading and Writing

Job Summary:

Concentrix is seeking motivated and empathetic individuals to join our team as Customer Support Representatives. This position is ideal for fresh graduates or experienced professionals looking to work in a dynamic 24/7 operational environment. You will play a pivotal role in ensuring our customers receive high-quality service, meeting and exceeding key performance indicators (KPIs) and delivering a positive experience in each interaction.

Key Responsibilities:

• Customer Interaction: Greet and assist customers in a courteous, friendly, and professional manner, following agreed-upon procedures.
• Problem Resolution: Clarify customer requirements, probe for understanding, and use decision-support tools and resources to resolve non-standard/unstructured issues.
• Issue Documentation: Maintain complete and accurate work, including notating accounts as required.
• Product Knowledge: Maintain broad knowledge of client products and/or services to efficiently address customer inquiries.
• Customer Engagement: Attend to customer needs and concerns with empathy while maximizing the opportunity to build rapport and enhance satisfaction.
• Continuous Improvement: Participate in activities designed to improve customer satisfaction and overall business performance.
• Cross-Selling: Identify and offer additional products and/or services as applicable.

Desired Skills and Qualifications:

• Strong communication skills, both verbal and written, in English.
• Ability to think conceptually and resolve customer queries that require clarification.
• Capable of working in a 24/7 environment, including night shifts and weekends.
• Customer-centric mindset with the ability to show empathy and build rapport.
• Proficiency in using computer systems and familiarity with CRM systems is an advantage.

What We Offer:

• Comprehensive training program to help you succeed in your role.
• Performance-based incentives and allowances.
• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment.

If you are enthusiastic about providing excellent customer service and looking to build your career with a global company, we encourage you to apply! Join our team at Concentrix in Yogyakarta and be a part of an engaging and supportive environment.

Apply Now to become a part of our growing team!