Customer Experience Manager

Customer Relationship Manager – BMW & Mini Eurokars

Location: PIK, Jakarta

Are you passionate about delivering excellence in customer service? Do you have a hospitality background with expertise in food and beverages, particularly coffee and mocktails? If so, we want you to join our team as the Customer Relationship Manager for BMW and Mini Eurokars, opening in January 2025 in PIK!

Key Responsibilities:

• Build and maintain strong, lasting relationships with customers to ensure a premium experience aligned with the BMW and Mini brands.
• Oversee daily customer interactions, ensuring every guest feels valued and taken care of.
• Manage the in-house F&B service, focusing on delivering exceptional coffee and mocktail experiences that reflect luxury and sophistication.
• Handle customer inquiries and provide solutions that enhance customer satisfaction and loyalty.
• Coordinate events, VIP services, and special customer engagement activities.

Qualifications:

• Proven experience in hospitality, preferably in luxury or premium environments.
• Exceptional customer service skills with a passion for creating memorable guest experiences.
• Expertise in F&B, particularly in coffee preparation and mocktail creations.
• Strong communication skills and the ability to handle customer feedback with professionalism.
• Ability to work in a fast-paced, dynamic environment, ensuring high standards of service.

Why Join Us?

• Be a part of an exciting new dealership for BMW and Mini in one of Jakarta's premier locations.
• Work with a team that values innovation, luxury, and exceptional customer experiences.
• Opportunity to showcase your skills in hospitality and F&B within a prestigious automotive brand.

Apply now to become part of our luxury journey and elevate customer service to the next level!