Sales & Partnership Manager
Salary undisclosed
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Job Description
Client Retention and Satisfaction:
Client Retention and Satisfaction:
- Regular Communication: Maintaining consistent communication with clients to understand their needs, concerns, and feedback.
- Problem Resolution: Addressing and resolving any issues or challenges clients may face, ensuring a positive experience.
- Customer Support: Acting as the main point of contact, they facilitate support services and ensure client inquiries are promptly addressed.
- Trust Building: Establishing and maintaining trust with clients is fundamental. RMs focus on building long-term relationships by being reliable, transparent, and supportive.
- Personalization: Understanding the unique needs and preferences of each client to offer tailored solutions and services.
- Cross-Selling and Upselling: RMs identify opportunities to offer additional products or services that could benefit the client, thereby increasing revenue.
- Renewals and Retention Strategies: They work to ensure that clients renew contracts or continue their engagement with the company.
- Smooth Onboarding Process: RMs often play a role in ensuring new clients are effectively onboarded, guiding them through the initial stages of their relationship with the company.
- Expectation Management: Setting and managing expectations during the onboarding phase to align the company’s offerings with the client’s needs.
- Bachelor’s degree in Sales, Business, Communications, or a related field.
- 4- 5 years of experience in brand activation, event management, or experiential sales.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Creative thinker with a passion for creating unique and engaging brand experiences.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Proficiency in Microsoft Office Suite and event management software.
- Willingness to travel and work flexible hours as needed.
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