Junior/Customer Service Officer

What We Offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

To be the intermediary between external parties and internal team in timely, accurately and efficiently process about the requirement (master data, inquiries, sampling, documentation, complaint) of the products and services.

Responsibilities

• Coordinating and executing customer service activities, while identifying opportunities to secure new business or to provide support retention. Responsibilities may include processing cases internally, dealing with complex queries and investigating and resolving customer problems.
• Achieving and maintaining customer satisfaction while ensuring internal processes and procedure are aligned with company policy.
• Communicate with customer, to clarify the customer's requirements. Or assist in conducting interviews with potential customers or complaint customers to collect customer’s requirements by providing detailed notes.
• Proficient in order management , logistic arrangement and obtaining required form and documentation from and for customers.
• Checking customer’s credit status and communicate to customers on settling the credit and account receivable issues to support low days of outstanding receivables and smooth order process.
• Design own monthly schedule and monthly report i.e: sales forecast, sampling report; if necessary, assign work with others in order to speed up office workflow and ensure high-priority tasks to get done.
• Prepare documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarizing data for reports.
  
  

Requirements

• Minimum Diploma with 1- 2 years of relevant working experience
• English (Intermediate) , Microsoft Office and SAP
• Uses clear and effective verbal communications skills without supervision, solution-oriented, and having the ability to prioritize among your tasks.
• Social and service minded who always puts the customers in focus, and able to work on many topics at the same time.
• Enjoy working in teams.
  
  

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Samantha Fu

Company is

PT. Evonik Sumi Asih