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IT Support

Salary undisclosed

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Job Qualification

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of experience as an IT Support Specialist or in a similar role.
  • Strong knowledge and hands-on experience with Windows operating systems.
  • Excellent communication skills in both oral and written English.
  • Familiarity with troubleshooting network, hardware, and software issues.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Problem-solving mindset with attention to detail and strong analytical skills.
  • Willing to be placed in Balikpapan

Job Responsibilites

  • Provide technical support to end-users for hardware, software, and network-related issues.
  • Install, configure, and maintain Windows operating systems and related software.
  • Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other IT equipment.
  • Perform system updates, backups, and regular maintenance tasks.
  • Assist in the setup and configuration of new IT systems and equipment.
  • Monitor and maintain IT infrastructure to ensure smooth operation.
  • Document and log all technical support requests and solutions in a ticketing system.
  • Collaborate with other IT team members to ensure the delivery of high-quality support services.