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Network Support Engineer (L1)

  • Full Time, onsite
  • PT Kreatifitas Sinergisme Teknoindo (KST)
  • Area DKI Jakarta, Indonesia
Salary undisclosed

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Roles and Responsibilities:

• Diagnose and troubleshoot assigned technical issues.

• Research, identify and implement solutions to software and hardware issues.

• Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.

• Ask targeted questions from the clients to quickly understand the root of the problem.

• Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.

• Provide prompt and accurate feedback to customers.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

• Prioritize and manage several open issues simultaneously.

• Liaise with vendors and other IT personnel for problem resolution.

• Properly escalate unresolved issues to appropriate internal stakeholders.

• Refer to internal database or external resources to provide accurate tech solutions.

• Document technical knowledge in the company’s portal.

• Maintain jovial relationships with clients.

Expertise:

• Windows Server

• Office 365 (Setup & migrations) Exchange

• SCCM

• Active Directory Management Tools

• Legal application experience

• Networking (configuring firewalls/ routers/switches)

• Remote support (VPN, RDS)

• Virtualisation (VMware)

Qualifications:

  • Minimum a bachelor’s degree in Computer sciences or related technology
  • Minimum 1 year experience as System support or related field
  • Must be proficient in English

Certifications (Preferable):

• Sophos Certified

• MCP (Microsoft Certified Professionals)