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Responsibilities
- Respond to requests for technical assistance via phone, email, chat, or in person
- Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues
- Provide excellent customer service by ensuring users feel supported and listened to
- Follow up with users to ensure issues have been resolved satisfactorily
- Fresh Graduate or Min. 1 Year experience as Helpdesk Staff
- Familiar with network and windows troubleshooting
- Demonstrating a proactive and solution-oriented mindset
- Willing to work overtime and on national holiday
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