Epicareer Might not Working Properly
Learn More

Help Desk (IT) Support

Salary undisclosed

Apply on


Original
Simplified
Responsibilities

  • Respond to requests for technical assistance via phone, email, chat, or in person
  • Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues
  • Provide excellent customer service by ensuring users feel supported and listened to
  • Follow up with users to ensure issues have been resolved satisfactorily

Requirements

  • Fresh Graduate or Min. 1 Year experience as Helpdesk Staff
  • Familiar with network and windows troubleshooting
  • Demonstrating a proactive and solution-oriented mindset
  • Willing to work overtime and on national holiday