Associate Business & Operations Manager
Salary undisclosed
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Responsibilities
- Lead the development, documentation, and implementation of Standard Operating Procedures (SOPs) across various operational functions.
- Oversee the planning and execution of recruitment activities for store-level staff, including branch managers, cashiers, and other positions, ensuring alignment with operational needs.
- Manage the hiring process by creating job descriptions, screening candidates, conducting interviews, and assisting in onboarding new hires.
- Collaborate with department heads to ensure SOPs are effectively integrated into daily operations, ensuring operational consistency across locations.
- Monitor and analyze operational key performance indicators (KPIs) to track productivity, identify improvement areas, and implement efficiency-enhancing measures.
- Coordinate with the operations team to maintain and update operational plans and schedules, ensuring all projects are executed on time and within budget.
- Prepare and present comprehensive reports and recommendations to senior management regarding operational performance and staff needs.
- Ensure all operational processes comply with company policies, legal regulations, and industry standards.
- Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field.
- Experience in mall retail, F&B, or store-level operations is a plus.
- 3+ years of experience in operations management, project management, or a related role.
- Proven experience in developing and implementing Standard Operating Procedures (SOPs).
- Strong leadership and team management skills, with experience in recruiting and hiring staff.
- Strong analytical skills with the ability to track, measure, and improve operational performance.
- Proficiency in Google Workspace / Microsoft Office.
- Ability to work under pressure, manage multiple priorities, and meet deadlines.
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