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Job Desc:
- Manage Customer Service team to ensure all KPIs are met, including sales contribution KPI
- Ensure customer service cost does not exceed budget
- Ensure all customer service team adhere to trainings, guidelines, FAQs
Requirements:
- Min. 3 years experience in customer service department
- Min. 2 years in managing team of more than 5 people
- Embodied the "omotenashi" value
- Strong analytical and problem solving skills
- Good selling skills
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