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Customer Experience Manager

Salary undisclosed

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Job Desc:

  • Manage Customer Service team to ensure all KPIs are met, including sales contribution KPI
  • Ensure customer service cost does not exceed budget
  • Ensure all customer service team adhere to trainings, guidelines, FAQs

Requirements:

  • Min. 3 years experience in customer service department
  • Min. 2 years in managing team of more than 5 people
  • Embodied the "omotenashi" value
  • Strong analytical and problem solving skills
  • Good selling skills