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Customer Retention Manager

Salary undisclosed

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Responsibilities:

  • Developing and implementing customer retention strategies.
  • Analyzing customer data and feedback to identify areas for improvement and develop targeted solutions.
  • Developing and maintaining strong relationships with key customers and stakeholders to ensure long-term partnerships and loyalty.
  • Designing and implementing customer loyalty programs and incentives to reward and retain long-term customers. Implementing customer satisfaction surveys and feedback mechanisms to measure customer loyalty and satisfaction.
  • Monitoring key retention metrics, such as customer lifetime value, customer retention rate, and customer churn rate.
  • Proactively reaching out to at-risk customers to address concerns and prevent churn.

Qualifications:

  • Bachelor's degree in business, marketing, communication, or related field.
  • Proven experience as a customer retention manager or similar role.
  • Strong understanding of customer relationship management principles.
  • Excellent communication and interpersonal skills.
  • Knowledge of customer satisfaction metrics and tools.
  • Ability to analyze data and market trends to identify opportunities for customer retention.