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Responsibilities:
- Developing and implementing customer retention strategies.
- Analyzing customer data and feedback to identify areas for improvement and develop targeted solutions.
- Developing and maintaining strong relationships with key customers and stakeholders to ensure long-term partnerships and loyalty.
- Designing and implementing customer loyalty programs and incentives to reward and retain long-term customers. Implementing customer satisfaction surveys and feedback mechanisms to measure customer loyalty and satisfaction.
- Monitoring key retention metrics, such as customer lifetime value, customer retention rate, and customer churn rate.
- Proactively reaching out to at-risk customers to address concerns and prevent churn.
Qualifications:
- Bachelor's degree in business, marketing, communication, or related field.
- Proven experience as a customer retention manager or similar role.
- Strong understanding of customer relationship management principles.
- Excellent communication and interpersonal skills.
- Knowledge of customer satisfaction metrics and tools.
- Ability to analyze data and market trends to identify opportunities for customer retention.
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