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IT Support Internship program

Salary undisclosed

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As an IT Support Intern, the primary responsibility will be to assist in providing technical support to end-users of the company's systems and infrastructure. IT Support Intern will be working with cross-functional teams to troubleshoot technical issues, perform root cause analysis, and implement solutions to minimize system downtime and improve user satisfaction.

Responsibilities

  • Assist in providing technical support to end-users of the company's systems and infrastructure.
  • Monitor and analyze system performance to detect and respond to technical issues.
  • Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
  • Participate in the testing and deployment of new software releases.
  • Develop and maintain technical documentation, including support guides.
  • Continuously learn and apply new technologies and best practices to improve support operations efficiency.
  • Communicate effectively with team members, stakeholders, and management.
  • Other related tasks and assignments as required.

Qualifications

  • 7th or 8th semester of undergraduate student / A bachelor’s degree majoring in Computer science / Information System / Economy / Finance or a related field.
  • Have a cumulative GPA of 3.00 or above.
  • Strong knowledge of computer systems and networks.
  • Familiarity with Linux/Unix command line.
  • Experience with ticketing systems and incident management processes.
  • Basic understanding of database management and SQL.
  • Ability to analyze and solve technical problems.
  • Excellent communication and customer service skills.
  • Strong attention to detail and organizational skills.
  • Possess good English speaking and writing skills.
  • Willing to undergo an internship / internship process for a minimum of 6 months.

Benefit

  • Paid internship
  • Gain practical experience in a real-world work environment in a Technology Company
  • Explore career paths in Supply Chain Finance
  • Reference letter