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Information Technology Technical Support

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Join PT Bonofactum: Elevate Your Career as an IT Technical Support !

Unlock the next chapter in your career with PT Bonofactum, a proud member of the German Jewelry Group JULIE & GRACE GmbH We are seeking a skilled IT Technical Support Specialist to join our dynamic IT team. The successful candidate will ensure smooth IT operations and provide technical assistance to end-users.

Why PT Bonofactum:

  • Collaborate with a global leader in fine jewelry, recognized for innovation and sustainability.
  • Opportunity for professional growth and development.
  • Join a vibrant and collaborative work environment.

Key Responsibilities:

- Provide first-level technical support to end-users via phone, email, or in-person.

- Diagnose and resolve hardware, software, and network issues.

- Install, configure, and maintain computer systems and applications.

- Assist in the setup and maintenance of IT infrastructure, including servers, networks, and other peripherals.

- Manage user accounts and access permissions.

- Document support requests and resolutions in a ticketing system.

- Collaborate with other IT team members on projects and initiatives.

- Conduct training sessions for end-users on various software applications and IT best practices.

Qualifications:

- Minimum of 2 years of hands-on experience in a technical support or helpdesk role.

- Strong knowledge of Windows and Mac operating systems.

- Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP, etc.).

- Excellent problem-solving and communication skills.

- Ability to work independently and as part of a team.