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Who are we?
ofi is a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious, and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts, and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.
Responsibilities
- Serve as a primary point of contact for customers, proactively addressing inquiries, resolving issues, gathering feedback and working towards enhancing customer satisfaction and retention.
- Develop, implement and use sales enablement strategies and initiatives to equip the sales team
- Collaborate with the sales team to coordinate sales activities, including contract creation and monitoring, preparing sales-related reports, and managing sales documentation.
- Efficiently processes sales orders received from customers, ensuring accuracy and timeliness in order fulfilment.
- Coordinate with relevant departments to ensure adequate stock availability to meet customer requirements.
- Identify opportunities to streamline and improve customer support processes, tools, and systems, contributing to the overall efficiency and effectiveness of the customer support function.
Qualifications
- Bachelor’s degree in business administration, marketing, supply chain is preferred.
- Proven experience in sales management business operations or sales support or customer service roles, preferably within the FMCG industry or B2B environment.
- Fluency in both English and Chinese (Mandarin) is essential.
- Proficiency in MS Office suite (Word, Excel, PowerPoint).
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Attention to detail and a commitment to maintaining high standards of accuracy and professionalism.
- Ability to thrive in a fast-paced, dynamic work environment and adapt to changing priorities.
At ofi, we celebrate our diversity. ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment decisions will be based on qualifications, merit, and business needs.
Location: Tangerang, Indonesia (PT. Bumitangerang Mesindotama)
