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About Us
SatuSolusi Consultancy, located in Bali, Indonesia, is dedicated to being the single, comprehensive solution for our clients, covering a broad spectrum of business needs. Our firm excels in delivering transformative solutions in sales, marketing, HR, strategic management, and notably, investment services, tax, and accounting. Utilizing advanced technologies, our adept team of local and international consultants is focused on crafting agile, custom solutions that address both the immediate and long-term challenges businesses face.
About FLOW Workspace
FLOW Workspace, under SatuSolusi Consultancy, is situated in the heart of Sanur. We offer a diverse range of amenities to support your work-life balance and well-being. Our workspace includes ergonomic office spaces and leisure spaces for health, wellness, events, and networking opportunities.
Our vision is to create an inspiring and dynamic workspace where professionals can flourish, connect, and achieve their best work-life balance. At FLOW, we strive to be the premier workspace destination that encourages innovation, collaboration, and personal growth
Job Overview
As a Senior IT Support Specialist at FLOW Workspace, you will be responsible for providing advanced technical support and managing our IT infrastructure. You will play a pivotal role in ensuring the smooth operation of our technology systems and supporting our team members.
Responsibilities:
Tech Setup & Maintenance:
- Install and configure workstations, printers, scanners, and other equipment.
- Maintain our network infrastructure, ensuring smooth operation and implementing new technologies when needed.
- Repair or troubleshoot IT equipment, replacing parts or recommending repairs by external services.
- Conduct regular network and electrical safety checks.
Security & Backups:
- Implement a robust security plan to safeguard our network and member data.
- Configure server and network security settings.
- Maintain comprehensive backups of all system information.
Network & User Management:
- Install, configure, and maintain our wireless network for optimal performance.
- Provision user access across all our systems, including Google Workspace, Bitrix24, Xero, Archie, etc.
- Manage user accounts, permissions, and domain access.
Support & Training:
- Integrate new staff into the company's IT infrastructure by setting up accounts, configuring workstations, providing initial training, and troubleshooting any initial issues.
- Develop and implement a computer maintenance plan.
Reporting & Communication:
- Maintain detailed records of software licences and technical support activities.
- Prepare daily reports on server performance for both corporate and coworking space needs.
- Collaborate effectively with the Regional IT Director.
- Provide regular reports to the General Manager.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field
- Minimum 3-5 years of experience in a technical support role, preferably within a coworking space or similar environment.
- Fluent in English and Indonesian.
- Proven experience in installing, configuring, and maintaining workstations, printers, scanners, and other office equipment.
- Strong understanding of network infrastructure, including troubleshooting and maintenance.
- Experience with network security best practices and the ability to implement a robust security plan.
- Proficiency with server and network security settings configuration.
- Knowledge of backup and recovery procedures, with the ability to maintain comprehensive backups.
- Ability to manage wireless networks for optimal performance, including troubleshooting connectivity issues.
- Experience with user account and domain access management.
The recruitment process for this position typically involves:
- First Interview: Online interview with the HR to assess your experience, skills, and fit for the role.
- Assessment: All shortlisted candidates will complete a comprehensive pre-employment assessment that evaluates your English language proficiency, working style through a personality test, and technical knowledge relevant to the role through a job-specific assessment.
- Final Interview: With a panel to delve deeper into your experience, qualifications, and suitability for the FLOW Workspace culture.
