Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Representative ANZ (Seasonal)

Salary undisclosed

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POSITION SUMMARY:

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. A key multi-skilled, customer service position that provides essential support operations to our customers via email and chat for various brands in the Boardriders family. Providing exceptional service and a genuine brand experience during every interaction. This position requires multi-tasking, prioritization and high quality of work. Tasks include; email, chat, order entry, returns, warranty, fraud review, customer service administration tasks as assigned.

KEY RESPONSIBILITIES:

  • Assist customers via email, and live chat in a timely and polite manner to provide top tier service in fulfilling the customers’ needs.
  • Resolve daily customer queries such as returns, warranty, fraud review, chargebacks, website administrative functions, identifying and reporting website issues, orders, returns, delivery status, exchanges, instore returns, Click & Collect queries and incidents and other customer service tasks as assigned.
  • Research and follow-up on outstanding orders and shipments.
  • Assert excellence in Omni-channel customer service, extending from thorough product knowledge, founded website navigation, and instore retail operational awareness.
  • Must be able to troubleshoot and own issue resolution through to completion.
  • Identify and report website, marketplace and B2B site issues.
  • Listen to customer issues and questions and provide meaningful solutions, including self-service options.
  • Participate in outbound call campaigns as needed including Sales initiatives.
  • Ability to work within a team environment and fit in with the strong culture and live the brands we represent.
  • Follow all workplace health and safety policies and follow safe work practices.
  • Report any hazards, incidents, injuries or ‘near misses’ to your manager or Safety Team Member as soon as possible after the event.
  • Participate in consultation and training on safety and security issues in your work area.
  • Other tasks may be assigned from time to time, which contribute to the overall success of the company.

KEY MEASURABLES:

  • Meet and exceed key performance indicators (individual productivity, average handle time, service level, quality assurance percentage, adherence to schedule)
  • Prompt, accurate, and helpful customer service across all brands, marketplaces, and banner sites
  • Customer sentiment and survey requests
  • Provide feedback and optimization on customer service improvements and opportunities.
  • Delivering SLA’s attached to Marketplace and external requirements
  • Cross-functional reporting and deliverables.

WHO ARE WE LOOKING FOR:

  • Proficiency in understanding and effectively utilizing written and verbal English.
  • Understanding of customer service-related concepts.
  • Awareness of digital commerce and warehouse distribution fundamentals.
  • Excellent verbal and written communication skills.
  • Experience in a call center preferred.
  • Customer resolution focused.
  • Strong decision-making abilities.
  • Experience in a high-volume, fast-paced setting.
  • Providing calm customer service.
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