Call Center Manager
Salary undisclosed
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Company Description
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Role Description
This is a full-time hybrid role for a Call Center Manager at SOS Aviation Pte. Ltd. located in Jakarta Metropolitan Area, with flexibility for some remote work. The Call Center Manager will be responsible for overseeing daily operations, ensuring customer satisfaction, managing the contact center team, and utilizing analytical skills to improve performance.
Qualifications
- Customer Satisfaction, Communication, and Analytical Skills
- Contact Center Management and Team Management skills
- Strong leadership and organizational abilities
- Excellent written and verbal communication skills
- Proven experience in a similar role
- Bachelor's degree in Business Administration or relevant field
- Knowledge of call center software and tools
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