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Account Management, Manager

Salary undisclosed

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We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Account Management, Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo’s platform effectively and maximising on our robust features to guarantee they get the most value.

What you'll do:

  • Analyse how to grow transaction with the merchant/partner
  • Liase & day to day management with merchant/partner
  • Work across functions in Business Development Team on merchant success, ensuring timely communication & merchant visibility.
  • Setting partner/merchant priorities, promo planning & user education.
  • Provide merchant transaction report by weekly, monthly and quarterly
  • Assist the BD in establishing business test practices.
  • Target service improvement to stores, oversee optimum visibility.
  • Assist in merchant quarterly reviews & analytics.

About you:

  • Bachelor's degree (preferred from Business / Management Graduate).
  • Minimum 5 years work experience in Business Development, Sales or Account Management.
  • A big passion on engaging customers and expanding their use cases through our product.
  • Strong attention to detail and excellent analytical skills. You need to be comfortable with data.
  • Has experience with process documentation and SOP Creation.
  • Has experience in working in multifunctional team.
  • Knowledge of methods of process mapping and design.
  • Proficient in Microsoft office (Word, Excel, Power Point)