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Customer Experience Specialist

Salary undisclosed

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People Pals is a human resource consulting company that helps small and medium enterprises find suitable talent at the right time. Established in 2024, we have helped multi-industry with recruiting and other HR services.

We are currently helping our client which runs the financial industry and helps their clients through their financial plan.

Currently, we are looking for a CX Specialist to help us with the following criteria:

Responsibilities:

•⁠ ⁠Capture customer needs and market trends and align them with product features.

•⁠ ⁠Educate the market audience to have a clear understanding of the product.

•⁠ ⁠Maintain the funnel leads and ensure high customer satisfaction in every funnel stage.

•⁠ ⁠Involve in product improvements and gather customer insights to understand market trends deeply.

•⁠ ⁠Conduct market research from the targeted audience.

Qualifications:

•⁠ ⁠Bachelor's Degree in computer science, engineering, economics, finance, communication, or related fields.

•⁠ ⁠Demonstrable research skills such as data analytics.

•⁠ ⁠Able to conduct meetings with clients and have strong presentation skills.

•⁠ ⁠Fresh graduates are welcome to apply.