Content Specialist Lead

We are seeking a talented and experienced Content Specialist Lead to join our team. In this role, you will be responsible for ensuring that all content produced by our team meets high-quality standards and aligns with brand guidelines and strategic objectives. If you have a passion for content quality and experience in quality management, we want to hear from you!

Responsibilities

• Establish and Oversee Content Quality Standards:
• Develop and implement comprehensive content quality guidelines for all published materials.
• Ensure content adheres to quality standards and brand guidelines.
• Review and Edit Content:
• Oversee the content editing and review process to ensure accuracy, consistency, and adherence to style guidelines.
• Provide constructive feedback and improvement recommendations to content teams.
• Monitor and Measure Content Quality:
• Utilize analytics tools to evaluate content performance, including audience engagement and user feedback.
• Identify trends, issues, and opportunities for improvement based on performance data.
• Manage Review and Approval Processes:
• Organize and oversee the content review workflow, ensuring all materials receive final approval before publication.
• Manage revision processes and ensure content readiness for publication according to schedule.
• Coordinate with Content Teams:
• Collaborate with writers, editors, designers, and marketing teams to ensure content aligns with strategic goals and quality standards.
• Provide training and support to the team on content quality standards.
• Develop and Implement Quality Control Processes:
• Design and implement effective quality control processes to ensure consistency and accuracy across all platforms.
• Identify and apply tools and technologies to enhance content quality management processes.
• Handle Feedback and Complaints:
• Address feedback and complaints related to content quality from audiences and stakeholders.
• Develop action plans to resolve quality issues and implement necessary solutions.
• Ensure Compliance and Regulation:
• Ensure content complies with legal, ethical, and company policies.
• Manage content-related risks and compliance, including copyright and permissions.
  

Qualifications

• Education: Bachelor’s degree in Media, Communications, Journalism, or related field.
• Experience: 5+ years of experience in content management, with specific experience in quality control or a similar role.
• Skills:
• Excellent writing and editing skills with strong attention to detail.
• Ability to develop and implement content quality guidelines and processes.
• Experience using analytics tools to measure and improve content quality.
• Personal Attributes: High attention to detail, ability to work under pressure, effective communication skills, and strong leadership abilities.