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Customer Success Intern

Salary undisclosed

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Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!

About The Team

At Aspire, we believe that the customer journey is at the heart of our success. Our Commercial Team is committed to engaging with new customers, ensuring their seamless onboarding experience, and growing our existing customers by building strategic long-term relationships. By offering personalized support and tailored solutions, our Commercial team empowers customers to fully leverage the power of Aspire and achieve their business goals.

About The Role

As the Customer Success Intern, you will have the excellent opportunity to gain hands-on experience in the FinTech industry, support commercial operations, and work closely with a team of experienced professionals.

  • Event Coordination: Assist in the planning and execution of webinars and client meeting
  • Administrative Support: Assist the CSM team with day-to-day administrative tasks for product activation/implementation, including scheduling meetings, managing calendars, and organizing files and documents.
  • Data Entry & Management: Update and maintain customer databases and Hubspot systems, ensuring accuracy and completeness of information
  • Report Generation: Compile sales reports, track metrics, and assist in preparing presentations for internal and external stakeholders.
  • Miscellaneous Tasks: Provide general administrative support as needed

Minimum Qualifications

  • Currently pursuing a degree in Business Administration, Finance, Marketing, or a related field.
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication skills in both English and Bahasa.
  • Attention to detail and ability to manage multiple tasks simultaneously.
  • Interest in the FinTech industry and willingness to learn.
  • Demonstrates proactivity, reliability, adaptability, and team player competencies
  • Internship Commitment: Available for a full-time for a period of 6 months, starting from September 2024, with at least 2-3 days of Work from Office

Preferred Qualifications

  • Basic understanding of sales processes and CRM systems

What We Offer

  • Uncapped flexible annual leave.
  • Hybrid work arrangement.
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing [email protected].

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