Epicareer Might not Working Properly
Learn More

Product Operation Support

Salary undisclosed

Apply on


Original
Simplified

We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay inline with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem solving skills.

About the job:

  • Daily checking of Ticketing system and responding for reaching SLA.
  • Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident.
  • Write incident reports
  • Do periodic monitoring of the dashboard related to the product.
  • Do monitoring of production alerts.
  • Collaborate with the engineering and product team to find appropriate solutions
  • Debugging related to web/mobile application

About you :

  • Minimum 2 years of experiences
  • Strong sense of debugging and troubleshooting issues out of your mind is a must.
  • In-depth knowledge of Structured Query Language (SQL).
  • Thorough understanding of the Agile development process.
  • Strong verbal and written communication skills.
  • Strong analytical and problem-solving skills and passion for learning.
  • Self-motivated with the ability to work independently or as part of a team.
  • Available to respond and handle after hour issues.
  • Proficient in the use of JIRA for managing ticketing.
  • Knowledge in any programming language is a plus
Similar Jobs