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IT Functional Consultant Trainer

Salary undisclosed

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  • Collaborate with PM and Sales team related to the scope of work and project timeline
  • Deliver the scoped of work to the customer according to the requirements (either chatbot or omnichannel)
  • Deploy conversational chat, including FAQ, Dialog, SDK or process flow
  • Providing consultations and suggestions for customer issues related to chatbot and omnichannel
  • Be a bridge between the customer with the support team and product team, related to bugs found
  • Conduct training to customers for each project, both chatbot and omnichannel
  • Perform troubleshooting to find clue relate to an issue and bug before it is forward to the product team and support team
  • Give suggestions for enhancing parts that are felt to be improved based on reality in the field

Minimum Qualifications

  • Candidate must possess at least a Bachelor's Degree, Computer Science or Information Technology, Engineering (Computer or Telecommunication) or equivalent and have a min 1-2 years experience
  • Have good Excel skills
  • Have an experience as a consultant trainer
  • Fast learner and have encouragement to learn new technology
  • Team player and willing to work under pressure
  • Good interpersonal and communication skills and work attitude
  • Collaborate with PM and Sales team related to the scope of work and project timeline
  • Deliver the scoped of work to the customer according to the requirements (either chatbot or omnichannel)
  • Deploy conversational chat, including FAQ, Dialog, SDK or process flow
  • Providing consultations and suggestions for customer issues related to chatbot and omnichannel
  • Be a bridge between the customer with the support team and product team, related to bugs found
  • Conduct training to customers for each project, both chatbot and omnichannel
  • Perform troubleshooting to find clue relate to an issue and bug before it is forward to the product team and support team
  • Give suggestions for enhancing parts that are felt to be improved based on reality in the field

Minimum Qualifications

  • Candidate must possess at least a Bachelor's Degree, Computer Science or Information Technology, Engineering (Computer or Telecommunication) or equivalent and have a min 1-2 years experience
  • Have good Excel skills
  • Have an experience as a consultant trainer
  • Fast learner and have encouragement to learn new technology
  • Team player and willing to work under pressure
  • Good interpersonal and communication skills and work attitude