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Advanced Brain Health Clinic, Institute of Sport Exercise & Health, London
Part Time, 20 hours/ week
This role is predominantly a remote working role but on site working required on average 2 days/ month
Fixed Term Contract for 36 months
£30,484 - £32,178 per annum, pro rata + excellent benefits
The Institute of Sport, Exercise and Health (ISEH) aims to be a world leading institute for sports and exercise medicine. Its mission is to provide excellence in the diagnosis, prognosis and treatment of sports injuries and illnesses, whilst bridging the gap between elite sport and recreational physical activity to support the improvement of the health of the nation.
Reporting to the ISEH General Manager, the purpose of the clinic administrator is to support the smooth delivery of The Advanced Brain Health Clinic. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity. The clinic administrator will undertake a variety of work within the department including booking initial and follow up appointments, completing billing and invoicing, ensuring clinics run to time and the team have all of the resources and equipment they require. We are looking for staff that are passionate about helping individuals make a difference to their sports, lives and health.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Admin team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You'll Do
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinic Administrator you’ll be eligible for:
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Part Time, 20 hours/ week
This role is predominantly a remote working role but on site working required on average 2 days/ month
Fixed Term Contract for 36 months
£30,484 - £32,178 per annum, pro rata + excellent benefits
The Institute of Sport, Exercise and Health (ISEH) aims to be a world leading institute for sports and exercise medicine. Its mission is to provide excellence in the diagnosis, prognosis and treatment of sports injuries and illnesses, whilst bridging the gap between elite sport and recreational physical activity to support the improvement of the health of the nation.
Reporting to the ISEH General Manager, the purpose of the clinic administrator is to support the smooth delivery of The Advanced Brain Health Clinic. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity. The clinic administrator will undertake a variety of work within the department including booking initial and follow up appointments, completing billing and invoicing, ensuring clinics run to time and the team have all of the resources and equipment they require. We are looking for staff that are passionate about helping individuals make a difference to their sports, lives and health.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Admin team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You'll Do
- Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
- Manage patient/participant scheduling across shared calendar
- Maintain clinical databases and patient records
- Facilitate referral pathways and coordinate patient care
- Optimize clinic workflow and operational efficiency
- Drive participant/control recruitment and establish communication strategy to enhance overall patient engagement
- Develop and deliver analytics reports on key performance metrics
- Manage calendars, schedule meetings, maintain project management planner
- Main point of contact for Advanced Brain Health Clinic patient enquiries
- Study site procurement
- Oversight of biological samples including organization of off-site storage and coordinating with external processing facilities
- Organize technical support for various clinic operations including tech management, software systems, and medical devices
- Handle confidential patient and research documentation in compliance with GDPR
- Coordinate communication between team members and external stakeholders (RFU and FA)
- Previous admin experience within a hospital setting is essential
- Computer literate
- Excellent interpersonal and communication skills
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinic Administrator you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Advanced Brain Health Clinic, Institute of Sport Exercise & Health, London
Part Time, 20 hours/ week
This role is predominantly a remote working role but on site working required on average 2 days/ month
Fixed Term Contract for 36 months
£30,484 - £32,178 per annum, pro rata + excellent benefits
The Institute of Sport, Exercise and Health (ISEH) aims to be a world leading institute for sports and exercise medicine. Its mission is to provide excellence in the diagnosis, prognosis and treatment of sports injuries and illnesses, whilst bridging the gap between elite sport and recreational physical activity to support the improvement of the health of the nation.
Reporting to the ISEH General Manager, the purpose of the clinic administrator is to support the smooth delivery of The Advanced Brain Health Clinic. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity. The clinic administrator will undertake a variety of work within the department including booking initial and follow up appointments, completing billing and invoicing, ensuring clinics run to time and the team have all of the resources and equipment they require. We are looking for staff that are passionate about helping individuals make a difference to their sports, lives and health.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Admin team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You'll Do
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinic Administrator you’ll be eligible for:
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Part Time, 20 hours/ week
This role is predominantly a remote working role but on site working required on average 2 days/ month
Fixed Term Contract for 36 months
£30,484 - £32,178 per annum, pro rata + excellent benefits
The Institute of Sport, Exercise and Health (ISEH) aims to be a world leading institute for sports and exercise medicine. Its mission is to provide excellence in the diagnosis, prognosis and treatment of sports injuries and illnesses, whilst bridging the gap between elite sport and recreational physical activity to support the improvement of the health of the nation.
Reporting to the ISEH General Manager, the purpose of the clinic administrator is to support the smooth delivery of The Advanced Brain Health Clinic. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity. The clinic administrator will undertake a variety of work within the department including booking initial and follow up appointments, completing billing and invoicing, ensuring clinics run to time and the team have all of the resources and equipment they require. We are looking for staff that are passionate about helping individuals make a difference to their sports, lives and health.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Admin team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You'll Do
- Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
- Manage patient/participant scheduling across shared calendar
- Maintain clinical databases and patient records
- Facilitate referral pathways and coordinate patient care
- Optimize clinic workflow and operational efficiency
- Drive participant/control recruitment and establish communication strategy to enhance overall patient engagement
- Develop and deliver analytics reports on key performance metrics
- Manage calendars, schedule meetings, maintain project management planner
- Main point of contact for Advanced Brain Health Clinic patient enquiries
- Study site procurement
- Oversight of biological samples including organization of off-site storage and coordinating with external processing facilities
- Organize technical support for various clinic operations including tech management, software systems, and medical devices
- Handle confidential patient and research documentation in compliance with GDPR
- Coordinate communication between team members and external stakeholders (RFU and FA)
- Previous admin experience within a hospital setting is essential
- Computer literate
- Excellent interpersonal and communication skills
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinic Administrator you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.