Guest Service Agent
Company Description
Deep Roots Yoga and Dive Center is located on Nusa Penida, the largest of three islands off Bali's southern coast. The resort features ten beautifully appointed cottages, an infinity pool, a yoga shala, a garden-to-table restaurant, a pool-facing bar, and a multi-purpose lawn for various activities. The island is accessible by boat in 45 minutes from the mainland.
Role Description
This is a full-time on-site role for a Guest Service Agent located in Kecamatan Nusa Penida. The Guest Service Agent will be responsible for providing exceptional customer service to resort guests, handling reservations, answering inquiries, managing check-ins and check-outs, and ensuring guest satisfaction throughout their stay.
Qualifications
- Excellent customer service and interpersonal skills
- Strong communication and problem-solving abilities
- Organization and time management skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Hospitality or tourism industry experience preferred
- Fluency in multiple languages is a plus
- High school diploma or equivalent required
Company Description
Deep Roots Yoga and Dive Center is located on Nusa Penida, the largest of three islands off Bali's southern coast. The resort features ten beautifully appointed cottages, an infinity pool, a yoga shala, a garden-to-table restaurant, a pool-facing bar, and a multi-purpose lawn for various activities. The island is accessible by boat in 45 minutes from the mainland.
Role Description
This is a full-time on-site role for a Guest Service Agent located in Kecamatan Nusa Penida. The Guest Service Agent will be responsible for providing exceptional customer service to resort guests, handling reservations, answering inquiries, managing check-ins and check-outs, and ensuring guest satisfaction throughout their stay.
Qualifications
- Excellent customer service and interpersonal skills
- Strong communication and problem-solving abilities
- Organization and time management skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Hospitality or tourism industry experience preferred
- Fluency in multiple languages is a plus
- High school diploma or equivalent required