Customer Service Operation (L2)
Salary undisclosed
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We’re looking for a detail-oriented and solution-driven individual to join our team as a Customer Service Operation (L2). This role will handle escalated customer issues that require deeper investigation and timely resolution.
Qualifications:- Minimum Associate’s/Bachelor’s degree in any field
- At least 1 year of experience in customer service (L2), operations, or complaint/escalation handling
- Strong communication skills and a solution-oriented mindset
- Handle escalated cases from the Customer Service (L1) team
- Analyze and investigate complex customer issues
- Coordinate with internal / external teams to resolve cases
- Ensure issue resolution aligns with the defined SLA
- Provide feedback or field insights to relevant teams for process/system improvement
We’re looking for a detail-oriented and solution-driven individual to join our team as a Customer Service Operation (L2). This role will handle escalated customer issues that require deeper investigation and timely resolution.
Qualifications:- Minimum Associate’s/Bachelor’s degree in any field
- At least 1 year of experience in customer service (L2), operations, or complaint/escalation handling
- Strong communication skills and a solution-oriented mindset
- Handle escalated cases from the Customer Service (L1) team
- Analyze and investigate complex customer issues
- Coordinate with internal / external teams to resolve cases
- Ensure issue resolution aligns with the defined SLA
- Provide feedback or field insights to relevant teams for process/system improvement