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Customer Service Operation (L2)

Salary undisclosed

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We’re looking for a detail-oriented and solution-driven individual to join our team as a Customer Service Operation (L2). This role will handle escalated customer issues that require deeper investigation and timely resolution.

Qualifications:
  • Minimum Associate’s/Bachelor’s degree in any field
  • At least 1 year of experience in customer service (L2), operations, or complaint/escalation handling
  • Strong communication skills and a solution-oriented mindset
Responsibilities:
  • Handle escalated cases from the Customer Service (L1) team
  • Analyze and investigate complex customer issues
  • Coordinate with internal / external teams to resolve cases
  • Ensure issue resolution aligns with the defined SLA
  • Provide feedback or field insights to relevant teams for process/system improvement

We’re looking for a detail-oriented and solution-driven individual to join our team as a Customer Service Operation (L2). This role will handle escalated customer issues that require deeper investigation and timely resolution.

Qualifications:
  • Minimum Associate’s/Bachelor’s degree in any field
  • At least 1 year of experience in customer service (L2), operations, or complaint/escalation handling
  • Strong communication skills and a solution-oriented mindset
Responsibilities:
  • Handle escalated cases from the Customer Service (L1) team
  • Analyze and investigate complex customer issues
  • Coordinate with internal / external teams to resolve cases
  • Ensure issue resolution aligns with the defined SLA
  • Provide feedback or field insights to relevant teams for process/system improvement