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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
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  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

CX Journey Management Home Convergence Enterprise

Salary undisclosed
Checking job availability...
Original
Simplified
Description

Enhancing customer experiences across our converged home services, including telecommunications, internet, and entertainment. Responsible for managing the end-to-end customer journey, ensuring a seamless and delightful experience from acquisition to retention.

Job Accountabilities
  • Develop and execute strategies for end-to-end customer journey management in the Home Convergence Enterprise segment
  • Analyze customer touchpoints and interactions to identify opportunities for improvement and personalization
  • Collaborate with cross-functional teams to implement customer journey enhancements and ensure alignment with business goals
  • Monitor key performance metrics related to the customer journey and recommend adjustments as needed.
  • Work closely with data analytics teams to gather and analyze customer insights for continuous improvement
  • Provide data-driven insights and recommendations to senior management for decision-making
  • Stay current with industry trends and best practices in customer journey management.
  • Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligence

Strategic Thinking

Collaboration

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Data Analytics

CRM Systems and Technologies

Project Management

Customer Journey Mapping and Design

Leadership

Building Effective Teams

Business & Market Savvy

Communication

Influencing & Relating

Innovation and Agility

Education

S1 (Strata 1) in Business or Marketing

Certifications

Project Management Professional (PMP)

Industry Experience

Advertising and Marketing

Main Responsibilities

Competencies

Strategic Accountability

Customer Centric

Coalition Building

People First

Agile Leadership

Result Driven

Years Of Experience

6-10 Years
Description

Enhancing customer experiences across our converged home services, including telecommunications, internet, and entertainment. Responsible for managing the end-to-end customer journey, ensuring a seamless and delightful experience from acquisition to retention.

Job Accountabilities
  • Develop and execute strategies for end-to-end customer journey management in the Home Convergence Enterprise segment
  • Analyze customer touchpoints and interactions to identify opportunities for improvement and personalization
  • Collaborate with cross-functional teams to implement customer journey enhancements and ensure alignment with business goals
  • Monitor key performance metrics related to the customer journey and recommend adjustments as needed.
  • Work closely with data analytics teams to gather and analyze customer insights for continuous improvement
  • Provide data-driven insights and recommendations to senior management for decision-making
  • Stay current with industry trends and best practices in customer journey management.
  • Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligence

Strategic Thinking

Collaboration

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Data Analytics

CRM Systems and Technologies

Project Management

Customer Journey Mapping and Design

Leadership

Building Effective Teams

Business & Market Savvy

Communication

Influencing & Relating

Innovation and Agility

Education

S1 (Strata 1) in Business or Marketing

Certifications

Project Management Professional (PMP)

Industry Experience

Advertising and Marketing

Main Responsibilities

Competencies

Strategic Accountability

Customer Centric

Coalition Building

People First

Agile Leadership

Result Driven

Years Of Experience

6-10 Years
About PT XL Axiata Tbk
Size More than 5000
Industry Integrated Telecommunication Services
Location East Jakarta City, Indonesia
Founded 6 October 1989
View Company