Ops Trainer, Quality Development - SPX Express (Minahasa Utara, Sulawesi Utara)
Salary undisclosed
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About The Team
Job Description:
Job Description:
- Conduct Learning Need Analysis (LNA) and create comprehensive learning program for Operations Team
- Collaborate effectively with various stakeholders, including team leaders, trainers, and subject matter experts to ensure the successful implementation of learning and quality improvement initiatives.
- Establish and maintain a knowledge management system to facilitate the sharing of best practices, standard operating procedures, and essential information for the Operations Team.
- Evaluate learning programs and generate reports for the Operations Team
- Conduct technical assessments to assess the proficiency of acting employees and identify areas requiring further development or training.
- Manage and oversee the reward program for couriers, including riders and drivers, to recognize and incentivize exceptional performance and adherence to quality standards.
- Lead projects to improve our operations' quality, working closely with cross-functional teams to implement changes and track progress.
- Bachelor's degree in a relevant field (e.g., Engineering) or a similar field.
- Proven experience in coordinating learning and development programs.
- Strong project management skills with a focus on quality improvement.
- Excellent interpersonal and communication skills for effective collaboration with stakeholders.
- Proficiency in data analysis and reporting tools.
- Knowledge of quality management principles and methodologies is a plus.
- Ability to adapt to a fast-paced, dynamic work environment and drive positive change.
- Willing to be placed at Kec. Kalawat, Kab. Minahasa Utara, Sulawesi Utara
About The Team
Job Description:
Job Description:
- Conduct Learning Need Analysis (LNA) and create comprehensive learning program for Operations Team
- Collaborate effectively with various stakeholders, including team leaders, trainers, and subject matter experts to ensure the successful implementation of learning and quality improvement initiatives.
- Establish and maintain a knowledge management system to facilitate the sharing of best practices, standard operating procedures, and essential information for the Operations Team.
- Evaluate learning programs and generate reports for the Operations Team
- Conduct technical assessments to assess the proficiency of acting employees and identify areas requiring further development or training.
- Manage and oversee the reward program for couriers, including riders and drivers, to recognize and incentivize exceptional performance and adherence to quality standards.
- Lead projects to improve our operations' quality, working closely with cross-functional teams to implement changes and track progress.
- Bachelor's degree in a relevant field (e.g., Engineering) or a similar field.
- Proven experience in coordinating learning and development programs.
- Strong project management skills with a focus on quality improvement.
- Excellent interpersonal and communication skills for effective collaboration with stakeholders.
- Proficiency in data analysis and reporting tools.
- Knowledge of quality management principles and methodologies is a plus.
- Ability to adapt to a fast-paced, dynamic work environment and drive positive change.
- Willing to be placed at Kec. Kalawat, Kab. Minahasa Utara, Sulawesi Utara
About Shopee
| Size | More than 5000 |
| Industry | Broadline Retail |
| Location | Singapore |
| Founded | 5 February 2015 |