Job Title: Key Accounts Manager (Retail/B2A) (Account Management) , Palembang , Sumatra
Position Summary:
The Key Accounts Manager will be responsible for developing, managing, and growing
relationships with key accounts. This role will focus on identifying clients’ needs, building
long-term partnerships, optimizing revenue growth, and ensuring high client satisfaction.
The ideal candidate should have a strong background in sales and account management
within the travel industry, excellent interpersonal skills, and the ability to strategically align
client needs with company offerings.
Key Responsibilities:
• Serve as the primary point of contact for assigned key accounts, handling all client
commercial inquiries.
• Develop deep relationships with decision-makers and influencers within each
account to foster loyalty and retention.
• Conduct regular reviews of clients’ needs, performance metrics, and travel patterns
to propose tailored solutions.
• Regular partners visit during the week to meet them and build rapport with
management and agents.
• Develop and implement strategic account plans to meet or exceed sales targets and
revenue goals.
• Identify and pursue upsell and cross-sell opportunities by promoting additional
travel products or services.
• Monitor market trends, competitors’ activities, and client industry developments to
position offerings that match client needs.
• Facilitate a seamless onboarding experience for new clients, ensuring they are fully
trained on using the company’s booking platforms and understanding available
services.
• Organize periodic training sessions for clients on new features, products, and
booking solutions.
• Attend industry events, conferences, and trade shows to represent the company,
strengthen existing relationships, and establish new connections.
• Collaborate with cross-functional teams (e.g., marketing, product, operations) to
align on client needs and deliver customized solutions.
• Analyze sales data, travel trends, and client usage patterns to identify growth
opportunities and areas for improvement.
• Prepare and present regular performance reports for each account, along with
actionable insights and recommendations to improve sales and service quality.
• Maintain accurate records of client interactions, sales activities, and account
progress in CRM tools.
• Proactively resolve any issues, complaints, or service challenges that may arise,
ensuring client satisfaction and retention.
Qualifications and Skills:
• Education: Bachelor’s degree in business, Travel Management, or a related field. A
master’s degree or additional certifications in travel/tourism or sales is a plus.
• Experience: 3-5+ years of experience in key account management, sales, or
business development within the B2B travel or related industry.
• Industry Knowledge: Strong understanding of the travel sector, booking platforms,
and common challenges in corporate/B2B travel.
• Sales and Negotiation Skills: Proven track record of achieving sales targets, with
excellent negotiation and persuasion skills.
• Analytical Skills: Ability to interpret data, analyze account performance, and
generate actionable insights.
• Customer-Centric Approach: Strong focus on client satisfaction and relationship-
building.
• Technical Proficiency: Familiarity with CRM software and booking platforms.
• Communication Skills: Excellent verbal and written communication skills, with the
ability to present ideas clearly and professionally.
Key Competencies:
• Client Relationship Management
• Strategic Thinking and Planning
• Sales and Revenue Optimization
• Problem Solving and Decision Making
• Team Collaboration and Coordination
• Adaptability and Resilience
Job Title: Key Accounts Manager (Retail/B2A) (Account Management) , Palembang , Sumatra
Position Summary:
The Key Accounts Manager will be responsible for developing, managing, and growing
relationships with key accounts. This role will focus on identifying clients’ needs, building
long-term partnerships, optimizing revenue growth, and ensuring high client satisfaction.
The ideal candidate should have a strong background in sales and account management
within the travel industry, excellent interpersonal skills, and the ability to strategically align
client needs with company offerings.
Key Responsibilities:
• Serve as the primary point of contact for assigned key accounts, handling all client
commercial inquiries.
• Develop deep relationships with decision-makers and influencers within each
account to foster loyalty and retention.
• Conduct regular reviews of clients’ needs, performance metrics, and travel patterns
to propose tailored solutions.
• Regular partners visit during the week to meet them and build rapport with
management and agents.
• Develop and implement strategic account plans to meet or exceed sales targets and
revenue goals.
• Identify and pursue upsell and cross-sell opportunities by promoting additional
travel products or services.
• Monitor market trends, competitors’ activities, and client industry developments to
position offerings that match client needs.
• Facilitate a seamless onboarding experience for new clients, ensuring they are fully
trained on using the company’s booking platforms and understanding available
services.
• Organize periodic training sessions for clients on new features, products, and
booking solutions.
• Attend industry events, conferences, and trade shows to represent the company,
strengthen existing relationships, and establish new connections.
• Collaborate with cross-functional teams (e.g., marketing, product, operations) to
align on client needs and deliver customized solutions.
• Analyze sales data, travel trends, and client usage patterns to identify growth
opportunities and areas for improvement.
• Prepare and present regular performance reports for each account, along with
actionable insights and recommendations to improve sales and service quality.
• Maintain accurate records of client interactions, sales activities, and account
progress in CRM tools.
• Proactively resolve any issues, complaints, or service challenges that may arise,
ensuring client satisfaction and retention.
Qualifications and Skills:
• Education: Bachelor’s degree in business, Travel Management, or a related field. A
master’s degree or additional certifications in travel/tourism or sales is a plus.
• Experience: 3-5+ years of experience in key account management, sales, or
business development within the B2B travel or related industry.
• Industry Knowledge: Strong understanding of the travel sector, booking platforms,
and common challenges in corporate/B2B travel.
• Sales and Negotiation Skills: Proven track record of achieving sales targets, with
excellent negotiation and persuasion skills.
• Analytical Skills: Ability to interpret data, analyze account performance, and
generate actionable insights.
• Customer-Centric Approach: Strong focus on client satisfaction and relationship-
building.
• Technical Proficiency: Familiarity with CRM software and booking platforms.
• Communication Skills: Excellent verbal and written communication skills, with the
ability to present ideas clearly and professionally.
Key Competencies:
• Client Relationship Management
• Strategic Thinking and Planning
• Sales and Revenue Optimization
• Problem Solving and Decision Making
• Team Collaboration and Coordination
• Adaptability and Resilience