About the Role:
At Outpost, we believe that the best journeys are shaped by the people we meet along the way. As our Director of Experience, you’ll be the heart and soul of our member experience—connecting travelers, entrepreneurs, and creatives while curating events, partnerships, and experiences that turn stays into stories.
Your mission? To build an engaged, dynamic community that extends far beyond check-in and check-out. You’ll work across teams to make sure every guest feels welcomed, valued, and inspired—whether they’re joining us for a day, a month, or a lifetime. From hosting events and workshops to fine-tuning our onboarding process, you’ll create a space where members connect, collaborate, and return for more.
What You’ll Do:
You are the primary advocate for our members, responsible for nurturing a vibrant and engaging community at Outpost. Your role is to oversee day-to-day community operations and strategically build the foundations for long-term success through collaboration with our staff, leveraging AI, and developing strong external partnerships.
Your efforts will lead to a self-sustaining community—one increasingly driven by member engagement rather than centrally managed. You will continually improve and update our "experience bible" and enhance our event currently being offered.
In Ubud, over the next three months, your key priorities will include refining the onboarding process, activating our online community, and launching a compelling speaker series focused on Entrepreneurship in Bali and AI.
The role:
- Create a consistent member experience where all are welcomed.
Advance the onboarding and experience procedures to ensure every member has the opportunity to be connected and engaged from day zero by using in-person, physical, and virtual touch points. Clarify and regularly update our internal experience guide ("experience bible") to document these processes clearly for all current and future locations.
Work closely with operations and marketing to ensure support for initiatives and identify opportunities to improve processes. Clearly define roles so the goal of each event and community initiative is understood by all involved.
- Grow & Strengthen the Outpost Community online and in person
Increase participation in workshops, events, and trips by making them exciting, relevant, and valuable, specifically focusing on our current main event series about entrepreneurship in Bali and AI, tailored to our distinct community of entrepreneurial, creative, and internationally-minded members.
Understand what our members love and curate experiences that align with their needs and interests.Identify and collaborate with local and global partners to enhance our member experience and participation in our offerings.Work with the marketing team to highlight our experiences through content creation and support, using platforms including WhatsApp, Nexudus, and Circle for effective community engagement.Review member feedback to identify areas for constant improvement.
- Create through partnerships and planning meaningful Events, Trips Experiences
Lead the Experience & Community team and coordinate all event logistics, from catering to setup, alongside the Experience & Community Coordinator. The Coordinator will support you by handling daily tasks like RSVPs, basic logistics, and follow-ups, allowing you to focus on overall planning, partnership building, and community engagement.
Measuring success:
We use clear KPIs to track the health and growth of our community, but they have been measured inconsistently:
- Percentage of members introducing themselves on our platforms
This measures how effectively our onboarding process encourages new members to engage immediately and connect with others from their first day.
- Number of reviews mentioning “community,” “vibe,” or “friendships”
This reflects the overall quality and strength of the member experience and indicates a healthy, supportive community.
- Number of unique participants attending events, trips, or community activities
This KPI highlights how successfully we’re engaging members, maintaining their interest, and growing the overall community.
Who You Are:
- A natural connector- you love meeting new people and bringing them together.
- A creative problem-solver who thrives on making things happen, and can maintain consistency over time.
- An experienced community builder with a background in events, hospitality, coworking, or social impact.A strong communicator who can engage in meaningful conversations both in-person and online.
- Organized, proactive, and always willing to identify a challenge and see it through.
About the Role:
At Outpost, we believe that the best journeys are shaped by the people we meet along the way. As our Director of Experience, you’ll be the heart and soul of our member experience—connecting travelers, entrepreneurs, and creatives while curating events, partnerships, and experiences that turn stays into stories.
Your mission? To build an engaged, dynamic community that extends far beyond check-in and check-out. You’ll work across teams to make sure every guest feels welcomed, valued, and inspired—whether they’re joining us for a day, a month, or a lifetime. From hosting events and workshops to fine-tuning our onboarding process, you’ll create a space where members connect, collaborate, and return for more.
What You’ll Do:
You are the primary advocate for our members, responsible for nurturing a vibrant and engaging community at Outpost. Your role is to oversee day-to-day community operations and strategically build the foundations for long-term success through collaboration with our staff, leveraging AI, and developing strong external partnerships.
Your efforts will lead to a self-sustaining community—one increasingly driven by member engagement rather than centrally managed. You will continually improve and update our "experience bible" and enhance our event currently being offered.
In Ubud, over the next three months, your key priorities will include refining the onboarding process, activating our online community, and launching a compelling speaker series focused on Entrepreneurship in Bali and AI.
The role:
- Create a consistent member experience where all are welcomed.
Advance the onboarding and experience procedures to ensure every member has the opportunity to be connected and engaged from day zero by using in-person, physical, and virtual touch points. Clarify and regularly update our internal experience guide ("experience bible") to document these processes clearly for all current and future locations.
Work closely with operations and marketing to ensure support for initiatives and identify opportunities to improve processes. Clearly define roles so the goal of each event and community initiative is understood by all involved.
- Grow & Strengthen the Outpost Community online and in person
Increase participation in workshops, events, and trips by making them exciting, relevant, and valuable, specifically focusing on our current main event series about entrepreneurship in Bali and AI, tailored to our distinct community of entrepreneurial, creative, and internationally-minded members.
Understand what our members love and curate experiences that align with their needs and interests.Identify and collaborate with local and global partners to enhance our member experience and participation in our offerings.Work with the marketing team to highlight our experiences through content creation and support, using platforms including WhatsApp, Nexudus, and Circle for effective community engagement.Review member feedback to identify areas for constant improvement.
- Create through partnerships and planning meaningful Events, Trips Experiences
Lead the Experience & Community team and coordinate all event logistics, from catering to setup, alongside the Experience & Community Coordinator. The Coordinator will support you by handling daily tasks like RSVPs, basic logistics, and follow-ups, allowing you to focus on overall planning, partnership building, and community engagement.
Measuring success:
We use clear KPIs to track the health and growth of our community, but they have been measured inconsistently:
- Percentage of members introducing themselves on our platforms
This measures how effectively our onboarding process encourages new members to engage immediately and connect with others from their first day.
- Number of reviews mentioning “community,” “vibe,” or “friendships”
This reflects the overall quality and strength of the member experience and indicates a healthy, supportive community.
- Number of unique participants attending events, trips, or community activities
This KPI highlights how successfully we’re engaging members, maintaining their interest, and growing the overall community.
Who You Are:
- A natural connector- you love meeting new people and bringing them together.
- A creative problem-solver who thrives on making things happen, and can maintain consistency over time.
- An experienced community builder with a background in events, hospitality, coworking, or social impact.A strong communicator who can engage in meaningful conversations both in-person and online.
- Organized, proactive, and always willing to identify a challenge and see it through.