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TAM Enterprise Account

Salary undisclosed

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Description

Responsible for fostering strong, strategic relationships with our enterprise-level clients

Job Purpose

  • Build and maintain strong, long-lasting relationships with enterprise-level clients
  • Understand clients' business objectives and ensure our products and services align with their needs
  • Collaborate with internal teams to deliver timely solutions and support to client
  • Act as a primary point of contact for client inquiries, issues, and escalation
  • Provide technical guidance and support, ensuring clients make the most of our products and service
  • Monitor and report on client health, ensuring they achieve their desired outcomes
  • Work to identify opportunities for upselling or cross-selling additional services.
  • Participate in contract renewals and negotiations with clients.
  • Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Main Responsibilities

Soft Skills

Emotional intelligence

Strategic Thinking

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Troubleshooting Technical Problems

Customer Relationship Management (CRM) Operation

Project Management

Leadership

Building Effective Teams

Business & Market Savvy

Influencing & Relating

Innovation and Agility

Communication

Education

S1 (Strata 1) in Computer Sciences or Information Technology

Certifications

Competencies

Strategic Accountability

Customer Centric

Coalition Building

People First

Agile Leadership

Result Driven

Industry Experience

Computer and Technology

Years Of Experience

3-5 Years
Description

Responsible for fostering strong, strategic relationships with our enterprise-level clients

Job Purpose

  • Build and maintain strong, long-lasting relationships with enterprise-level clients
  • Understand clients' business objectives and ensure our products and services align with their needs
  • Collaborate with internal teams to deliver timely solutions and support to client
  • Act as a primary point of contact for client inquiries, issues, and escalation
  • Provide technical guidance and support, ensuring clients make the most of our products and service
  • Monitor and report on client health, ensuring they achieve their desired outcomes
  • Work to identify opportunities for upselling or cross-selling additional services.
  • Participate in contract renewals and negotiations with clients.
  • Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Main Responsibilities

Soft Skills

Emotional intelligence

Strategic Thinking

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Troubleshooting Technical Problems

Customer Relationship Management (CRM) Operation

Project Management

Leadership

Building Effective Teams

Business & Market Savvy

Influencing & Relating

Innovation and Agility

Communication

Education

S1 (Strata 1) in Computer Sciences or Information Technology

Certifications

Competencies

Strategic Accountability

Customer Centric

Coalition Building

People First

Agile Leadership

Result Driven

Industry Experience

Computer and Technology

Years Of Experience

3-5 Years
About PT XL Axiata Tbk
Size More than 5000
Industry Integrated Telecommunication Services
Location East Jakarta City, Indonesia
Founded 6 October 1989
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