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Jobs or company...

Customer Insight

Salary undisclosed
Checking job availability...
Original
Simplified
Description

To execute market research execution which focuses on customer landscape, starting from deciphering needs, conducting analysis, and communicating results, in order to provide insights and knowledge for an informed decision making

Job Accountabilities
  • Support interpretation of market research requirements and briefs from internal marketing teams for both customer insight
  • Support analysis and interpretation of customer behavior pattern using statistical and analytical methods, techniques, and complimentary tools to gain insights or support factors for decision making from market research result
  • Execute the development of robust survey designs, questionnaires and discussion guides that address pivotal questions in order to maintain competitiveness and awareness of customer's needs
  • Work closely with external vendors and suppliers to manage fieldwork and execute on the market research studies focusing on customers
  • Compile periodic report from market research result as the basis of analysis and guidance for commercial segment sales and marketing performance
  • Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligence

Strategic Thinking

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Leadership

Building Effective Teams

Business & Market Savvy

Communication

Influencing & Relating

Innovation and Agility

Education

S1 (Strata 1)

Certifications

Industry Experience

Advertising and Marketing

Main Responsibilities

Competencies

Agile Leadership

Coalition Building

Customer Centric

People First

Result Driven

Strategic Accountability

Years Of Experience

6-10 Years
Description

To execute market research execution which focuses on customer landscape, starting from deciphering needs, conducting analysis, and communicating results, in order to provide insights and knowledge for an informed decision making

Job Accountabilities
  • Support interpretation of market research requirements and briefs from internal marketing teams for both customer insight
  • Support analysis and interpretation of customer behavior pattern using statistical and analytical methods, techniques, and complimentary tools to gain insights or support factors for decision making from market research result
  • Execute the development of robust survey designs, questionnaires and discussion guides that address pivotal questions in order to maintain competitiveness and awareness of customer's needs
  • Work closely with external vendors and suppliers to manage fieldwork and execute on the market research studies focusing on customers
  • Compile periodic report from market research result as the basis of analysis and guidance for commercial segment sales and marketing performance
  • Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligence

Strategic Thinking

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Leadership

Building Effective Teams

Business & Market Savvy

Communication

Influencing & Relating

Innovation and Agility

Education

S1 (Strata 1)

Certifications

Industry Experience

Advertising and Marketing

Main Responsibilities

Competencies

Agile Leadership

Coalition Building

Customer Centric

People First

Result Driven

Strategic Accountability

Years Of Experience

6-10 Years
About PT XL Axiata Tbk
Size More than 5000
Industry Integrated Telecommunication Services
Location East Jakarta City, Indonesia
Founded 6 October 1989
View Company