TikTok Shop by Tokopedia - Account Management (Acquisition & Incubation), TikTok Shop Partner (TSP) - Indonesia
Salary undisclosed
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Responsibilities
About the Team
We are looking for a passionate and strategic Account Manager to join the TikTok Shop Partner (TSP) team, specifically to acquire & manage our Incubated TSPs—newly onboarded partners who are still learning the ropes of the TikTok Shop platform. This role is critical in shaping the future success of our new partners by equipping them with the tools, knowledge, and support needed to thrive.
Responsibilities:
Minimum Qualifications
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the Team
We are looking for a passionate and strategic Account Manager to join the TikTok Shop Partner (TSP) team, specifically to acquire & manage our Incubated TSPs—newly onboarded partners who are still learning the ropes of the TikTok Shop platform. This role is critical in shaping the future success of our new partners by equipping them with the tools, knowledge, and support needed to thrive.
Responsibilities:
- Responsible for recruiting new potential TikTok Shop Partners (TSPs)
- Own and manage the incubation stage of newly onboarded TSPs, ensuring smooth transitions from onboarding to full operational maturity.
- Deliver structured education programs, including training sessions, 1:1 consultations, and performance reviews, to help TSPs understand platform tools, policies, and best practices.
- Act as a strategic advisor, providing TSPs with guidance on product selection, content strategy, traffic optimization, and merchant engagement.
- Monitor TSP performance metrics (e.g. GMV, traffic, activation rates) and proactively identify gaps or growth opportunities.
- Collaborate cross-functionally with product, operations, policy, and training teams to continuously refine the incubation journey.
- Develop and iterate playbooks, SOPs, and knowledge-sharing materials to scale education and operational excellence across the partner ecosystem.
- Serve as the main point of contact and relationship manager for all incubated TSPs, fostering trust, accountability, and performance excellence.
Minimum Qualifications
- Bachelor's degree or higher.
- 5+ years of experience in ecommerce, agency management, operations, or B2B client services.
- Strong communication skills in Bahasa Indonesia & English as the primary languages of work, Mandarin is a plus point which will be used for market-specific communications.
- Passionate about partner success, capable of driving performance and nurturing long-term growth.
- Strong presentation, facilitation, and interpersonal skills.
- Analytical and data-driven; able to interpret dashboards and performance trends to drive actions.
- Previous experience working with creative agencies, livestreaming agencies, ecommerce platforms, or merchant enablement programs.
- Proficiency in account management or business development, being able to independently achieve and influence external cooperation.
- Excellent ability to solve problems, deal with uncertainties and handle pressure
- Background in training, enablement, or strategic consulting is a bonus.
- Comfortable working in a fast-paced, highly collaborative, and evolving environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Responsibilities
About the Team
We are looking for a passionate and strategic Account Manager to join the TikTok Shop Partner (TSP) team, specifically to acquire & manage our Incubated TSPs—newly onboarded partners who are still learning the ropes of the TikTok Shop platform. This role is critical in shaping the future success of our new partners by equipping them with the tools, knowledge, and support needed to thrive.
Responsibilities:
Minimum Qualifications
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the Team
We are looking for a passionate and strategic Account Manager to join the TikTok Shop Partner (TSP) team, specifically to acquire & manage our Incubated TSPs—newly onboarded partners who are still learning the ropes of the TikTok Shop platform. This role is critical in shaping the future success of our new partners by equipping them with the tools, knowledge, and support needed to thrive.
Responsibilities:
- Responsible for recruiting new potential TikTok Shop Partners (TSPs)
- Own and manage the incubation stage of newly onboarded TSPs, ensuring smooth transitions from onboarding to full operational maturity.
- Deliver structured education programs, including training sessions, 1:1 consultations, and performance reviews, to help TSPs understand platform tools, policies, and best practices.
- Act as a strategic advisor, providing TSPs with guidance on product selection, content strategy, traffic optimization, and merchant engagement.
- Monitor TSP performance metrics (e.g. GMV, traffic, activation rates) and proactively identify gaps or growth opportunities.
- Collaborate cross-functionally with product, operations, policy, and training teams to continuously refine the incubation journey.
- Develop and iterate playbooks, SOPs, and knowledge-sharing materials to scale education and operational excellence across the partner ecosystem.
- Serve as the main point of contact and relationship manager for all incubated TSPs, fostering trust, accountability, and performance excellence.
Minimum Qualifications
- Bachelor's degree or higher.
- 5+ years of experience in ecommerce, agency management, operations, or B2B client services.
- Strong communication skills in Bahasa Indonesia & English as the primary languages of work, Mandarin is a plus point which will be used for market-specific communications.
- Passionate about partner success, capable of driving performance and nurturing long-term growth.
- Strong presentation, facilitation, and interpersonal skills.
- Analytical and data-driven; able to interpret dashboards and performance trends to drive actions.
- Previous experience working with creative agencies, livestreaming agencies, ecommerce platforms, or merchant enablement programs.
- Proficiency in account management or business development, being able to independently achieve and influence external cooperation.
- Excellent ability to solve problems, deal with uncertainties and handle pressure
- Background in training, enablement, or strategic consulting is a bonus.
- Comfortable working in a fast-paced, highly collaborative, and evolving environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.