
CX Design Journey & Process
- Full Time, onsite
- PT XL Axiata Tbk
- Jakarta Raya, Indonesia
Salary undisclosed
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Description
Shaping the customer experience (CX) and optimizing customer journeys and processes to enhance satisfaction, loyalty, and business performance
Job Accountabilities
Emotional intelligence
Strategic Thinking
Collaboration
Technical Skills
Business Acumen
Customer Focus / Customer Centric
Leadership
Building Effective Teams
Business & Market Savvy
Communication
Influencing & Relating
Innovation and Agility
Education
S1 (Strata 1) in Marketing or Business
Certifications
Project Management Professional (PMP)
Industry Experience
Advertising and Marketing
Main Responsibilities
Competencies
Years Of Experience
3-5 Years
Shaping the customer experience (CX) and optimizing customer journeys and processes to enhance satisfaction, loyalty, and business performance
Job Accountabilities
- Develop and implement customer-centric strategies to enhance the overall customer experience.
- Analyze customer journeys and identify pain points and opportunities for improvement.
- Streamline and improve internal processes to create efficiencies and reduce customer effort
- Utilize data-driven insights to make informed decisions and drive process improvements.
- Collaborate with internal and external stakeholders to ensure alignment with customer-focused initiatives.
- Monitor and measure the impact of CX and process enhancements, making data-driven adjustments as needed
- Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.
Emotional intelligence
Strategic Thinking
Collaboration
Technical Skills
Business Acumen
Customer Focus / Customer Centric
Leadership
Building Effective Teams
Business & Market Savvy
Communication
Influencing & Relating
Innovation and Agility
Education
S1 (Strata 1) in Marketing or Business
Certifications
Project Management Professional (PMP)
Industry Experience
Advertising and Marketing
Main Responsibilities
Competencies
Years Of Experience
3-5 Years
Description
Shaping the customer experience (CX) and optimizing customer journeys and processes to enhance satisfaction, loyalty, and business performance
Job Accountabilities
Emotional intelligence
Strategic Thinking
Collaboration
Technical Skills
Business Acumen
Customer Focus / Customer Centric
Leadership
Building Effective Teams
Business & Market Savvy
Communication
Influencing & Relating
Innovation and Agility
Education
S1 (Strata 1) in Marketing or Business
Certifications
Project Management Professional (PMP)
Industry Experience
Advertising and Marketing
Main Responsibilities
Competencies
Years Of Experience
3-5 Years
Shaping the customer experience (CX) and optimizing customer journeys and processes to enhance satisfaction, loyalty, and business performance
Job Accountabilities
- Develop and implement customer-centric strategies to enhance the overall customer experience.
- Analyze customer journeys and identify pain points and opportunities for improvement.
- Streamline and improve internal processes to create efficiencies and reduce customer effort
- Utilize data-driven insights to make informed decisions and drive process improvements.
- Collaborate with internal and external stakeholders to ensure alignment with customer-focused initiatives.
- Monitor and measure the impact of CX and process enhancements, making data-driven adjustments as needed
- Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.
Emotional intelligence
Strategic Thinking
Collaboration
Technical Skills
Business Acumen
Customer Focus / Customer Centric
Leadership
Building Effective Teams
Business & Market Savvy
Communication
Influencing & Relating
Innovation and Agility
Education
S1 (Strata 1) in Marketing or Business
Certifications
Project Management Professional (PMP)
Industry Experience
Advertising and Marketing
Main Responsibilities
Competencies
Years Of Experience
3-5 Years

About PT XL Axiata Tbk
Size | More than 5000 |
Industry | Integrated Telecommunication Services |
Location | East Jakarta City, Indonesia |
Founded | 6 October 1989 |