Senior Field Service Engineer (Mandarin Speaker)

At Endress+Hauser, a renowned family-owned company and a global leader in measurement technology, we foster progress through collaboration, embodying a corporate culture built on respect and trust. With a workforce exceeding 16,000 employees worldwide, we unite to establish dependable relationships that drive mutual success. Our commitment to excellence positions us as a front-runner in the measurement technology industry.

We are seeking a Senior Field Service Engineer to manage our key customers, with a primary focus on our Chinese' customers.

Roles + Responsibilities

• Delivers post-sale services at customer sites, including installation, maintenance and repair of Endress+Hauser products to ensure that the products function properly
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance
• Support customer in finding solutions, whether technical or non-technical, related to Endress+Hauser products.
• Regularly process the administration of the work performed
• Provide training and instruction to employees at customers’ sites
  
  

Qualification + Profile

• Bachelor’s/graduate degree in Electronics Engineering or a similar qualification
• 3 - 5 years’ experience of working in a service environment
• Speak fluent Chinese (Mandarin)
• Knowledge of IT applications, MS Office (proficient user in Word, Excel, PowerPoint, SFDC, SAP)
• Familiar and hands on with process instrumentation products. Familiarity with instrumentation products would be advantage
• Willingness to travel all areas covered within the scope of this role
• Enthusiasm, proactive and able to work independently
• Strong problem-solving skills and the ability to communicate effectively with customers of various backgrounds
  
  

Benefits + Perks

• The security of working for an international family-owned company
• People focused. You will receive a wide range of training and development opportunities
• Good work-life balance

At Endress+Hauser, a renowned family-owned company and a global leader in measurement technology, we foster progress through collaboration, embodying a corporate culture built on respect and trust. With a workforce exceeding 16,000 employees worldwide, we unite to establish dependable relationships that drive mutual success. Our commitment to excellence positions us as a front-runner in the measurement technology industry.

We are seeking a Senior Field Service Engineer to manage our key customers, with a primary focus on our Chinese' customers.

Roles + Responsibilities

• Delivers post-sale services at customer sites, including installation, maintenance and repair of Endress+Hauser products to ensure that the products function properly
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance
• Support customer in finding solutions, whether technical or non-technical, related to Endress+Hauser products.
• Regularly process the administration of the work performed
• Provide training and instruction to employees at customers’ sites
  
  

Qualification + Profile

• Bachelor’s/graduate degree in Electronics Engineering or a similar qualification
• 3 - 5 years’ experience of working in a service environment
• Speak fluent Chinese (Mandarin)
• Knowledge of IT applications, MS Office (proficient user in Word, Excel, PowerPoint, SFDC, SAP)
• Familiar and hands on with process instrumentation products. Familiarity with instrumentation products would be advantage
• Willingness to travel all areas covered within the scope of this role
• Enthusiasm, proactive and able to work independently
• Strong problem-solving skills and the ability to communicate effectively with customers of various backgrounds
  
  

Benefits + Perks

• The security of working for an international family-owned company
• People focused. You will receive a wide range of training and development opportunities
• Good work-life balance