Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Quality Assurance (Customer Service) - SPX Express (Jakarta)

Salary undisclosed
Checking job availability...
Original
Simplified
Job Description
  • Check Claim Team ticket interactions and ticket data from CRM system to assess the quality of claim team problem solving based on both the QA (Quality Assurance) Scorecard and QA standard quality.
  • Real time sampling to review Claim Team Agents case handling.
  • Observe agents live to identify root causes of issues and determine necessary support.
  • Align understanding across departments through calibration sessions, ensuring case handling is consistent with agreed SOPs.
  • Provide regular coaching for Claim Team agents in order to maintain and improve Claim Team Agents service quality.
  • Create, maintain and update case handling SOP to be relevant with current circumstances.

Requirements
  • Minimum Bachelor's Degree in any major.
  • At least 1 year of experience in Customer Service or Claims Team as QA (previous Team Lead experience is a plus).
  • Proficient in using Microsoft Excel or Google Spreadsheet formulas.
  • Strong attention to detail with the ability to adapt quickly to new changes.
  • Excellent communication, collaboration, and analytical skills with a focus on problem-solving.
  • A strong commitment to team dynamics, with the ability to contribute expertise for continuous improvement.
Job Description
  • Check Claim Team ticket interactions and ticket data from CRM system to assess the quality of claim team problem solving based on both the QA (Quality Assurance) Scorecard and QA standard quality.
  • Real time sampling to review Claim Team Agents case handling.
  • Observe agents live to identify root causes of issues and determine necessary support.
  • Align understanding across departments through calibration sessions, ensuring case handling is consistent with agreed SOPs.
  • Provide regular coaching for Claim Team agents in order to maintain and improve Claim Team Agents service quality.
  • Create, maintain and update case handling SOP to be relevant with current circumstances.

Requirements
  • Minimum Bachelor's Degree in any major.
  • At least 1 year of experience in Customer Service or Claims Team as QA (previous Team Lead experience is a plus).
  • Proficient in using Microsoft Excel or Google Spreadsheet formulas.
  • Strong attention to detail with the ability to adapt quickly to new changes.
  • Excellent communication, collaboration, and analytical skills with a focus on problem-solving.
  • A strong commitment to team dynamics, with the ability to contribute expertise for continuous improvement.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company